Collection Consultant- Student Loans/SBA Loans - Fiserv, Inc. (Buffalo, New York)

City: Buffalo
State: New York
Country: USA

Company Name: Fiserv, Inc.
Job Category: Customer Service/Call Center

Fiserv, Inc. (NASDAQ: FISV) is the leading global provider of information management and electronic commerce systems for the financial services industry, driving innovation that transforms experiences for financial institutions and their customers. Ranked No. 1 on the FinTech 100 survey of top technology partners to the financial services industry, Fiserv celebrates its 25th year in 2009. For more information, visit www.fiserv.com.Position Purpose:This successful associate will be responsible for performing inbound and outbound collection activity on past due monthly student loan payments and/or Small Business Administration loans, guiding customers through the collections process toward desired outcomes as defined by client objectives.Responsibilities:Perform and document inbound and outbound telephone collection activity to set up payment arrangements, resolve disputes and problems with accountsSkip trace accounts as necessaryConduct all collection activity while complying with the Fair Debt Collections Act and all other state and federal collection lawsEffective phone contact to obtain reasonable payment arrangementsFollow-up on the phone and in writing with customers regarding payment of outstanding liabilities and negotiate settlements of disputed charges.Maintain client customer service/satisfaction standards in all customer contactsAssist fellow associates in all other functions as assigned by managementSkills:Intermediate proficiency level with PC/Windows related software programs and dbase programs requiredKnowledge of on-line collections systems a plusExcellent organizational skills and attention to detail requiredProblem solving skills required - ability to analyze and resolve problems and customer complaintsSolid decision making and negotiation skillsAbility to work effectively with minor supervisionSales orientated self-starter with strong interpersonal and negotiating skillsWillingness to spend most of the day engaged in telephone negotiations with customersMust be able to work in a fast-paced environment with daily work processing deadlinesMust be able to handle multiple tasks simultaneouslyExperience:Associates degree or 1-2 years work experience in a similar function required.Minimum 2 years collections experience required (student loan or SBA environment preffered ). 1-2years equivalent work experience with studentloan/SBA servicing, processing, or collections preferred.Previous experience in customer service collections or teleconsulting sales required.Working knowledge of state and federal debt collection regulations.Previous skip-tracing experience.Personal Qualities:Excellent verbal and written communication skillsAbility to participate effectively in a team atmosphereCustomer Service,Leasing