Director, Global Communications Services - McAfee (Dallas, Texas)

City: Dallas
State: Texas
Country: USA

Company Name: McAfee
Job Category: Information Technology

McAfee is the world's largest dedicated security technology company. McAfee delivers proactive and proven solutions and services that secure systems and networks around the world, allowing users to browse and shop the web securely. With our unmatched security expertise and commitment to innovation, McAfee helps home users, businesses, the public sector and service providers to comply with regulations, protect data, prevent disruptions, identify vulnerabilities, and continuously monitor and improve their security. Our products are unique in how they work together to make security affordable and manageable. These days, the threats are tougher, and the perpetrators are trickier.  As we have for more than 20 years, McAfee delivers superior protection that is trusted by millions of people.

As a member of the Global IT Operations Leadership team, the Director is responsible for working within the McAfee IT Services-oriented structure to define, design, implement and maintain all IT services related to communications.  This would include, (at a minimum), Voice, Video, Conferencing, Instant Messaging, and Presence.  Works cooperatively with other IT staff, customers, and management to provide these services to all McAfee stakeholders, around the clock.  Create appropriate metrics (Key Success Factors, etc.).  Handle and resolve Incidents and Major Incidents to ensure rapid 'return to service'.  Designs and delivers programs, processes and procedures resulting in continuous improvement of communications systems availability (CIP).  Duties and responsibilities are focused on Communications Services and infrastructure strategy, design, deployment, monitoring and maintenance of systems.

• In support of IT strategy and objectives, create long-range plans and programs related to improving, expanding and/or retirement of IT Communications Services, including, but not limited to:
  • WAN services (MPLS; AVPN, VPN, Point-to-Point, Datacenter and collocation backbone, DR circuits, etc.)
  • LAN Services, (switches, routers, etc.)
  • Network Security Services (firewall, IDS/IPS, DLP, etc.)
  • 'Unified Communications Services'
  • Voice: Includes fixed voice, mobile voice and soft phones
  • Conferencing: Includes audio conferencing, videoconferencing and Web conferencing. Includes meeting room technologies, multipoint webcam approaches, and unified or integrated conferencing solutions
  • Messaging: Includes e-mail, voice mail and unified messaging
  • Presence: Includes IM, presence and rich presence aggregation (the ability to aggregate and publish presence and location information from multiple sources)
  • Clients: Includes thick clients, thin Web clients and mobile clients. This may also include limited software dashboard clients for imbedding within IT applications
  • Applications: Includes applications that have integrated communication functions. Four key application areas are consolidated administration tools, collaboration applications, notification applications and contact center applications. Over time, additional IT applications will be integrated, leading to communications-enabled business processes (CEBP).
• Design and maintain Communications Services portion of IT Service Catalogue
• Working with ITSM SME's, maintain and improve ITIL processes/capabilities related to Communications Services, including
  • Availability Management
  • Capacity Management
  • Incident Management
  • Problem Management
• Drives creation and maintenance of Policies and Procedures for Global Communications Services
• Create process and procedures needed to manage helpdesk tickets, (requests and incidents), to insure compliance with SLA's and OLA's
• Maintain and test DR systems and provide weekly reports of health status to IT Operations Leadership
• Support 'McAfee in Action' program; early adoption and use of McAfee products in the IT environment, with an eye towards enhancing engineering knowledge as well as supporting sales activities via case studies, etc.
• Create and maintain electronic documentation of all infrastructure and support systems related to Global Communications
• Ensure systems comply with SOX requirements and provide reporting to auditors during reporting periods, as appropriate
• Perform HR functions such as quarterly objectives setting / reviews and annual personnel reviews
• Mentor subordinate managers and team members to ensure consistent service from the GCS group
• Prepare budgets, forecasts, plans and proposals
• Prepare and present periodic status of projects or initiatives as required
• This position involves high-level personnel interaction and task prioritization; executive level briefings, etc.

• 3 years - Demonstrated senior management/direction of combined voice and data organizations
• 7 years - Management of small to mid-size teams, specifically as they relate to networks and/or Unified Communications
• 2 years - Work within a team infrastructure, supporting those within the group for reasons of customer and company support
• Strong communication skills and strong customer focus; executive level presentation skills
• Expertise in Network Security/Security Operations
• Deep technical knowledge and strong administration skills related to networks and Unified Communications, (CISCO and AVAYA certifications are preferred)
• ITIL Foundations Certification required.  ITIL Practitioner's certificate(s) highly desirable
• Flexible in terms of working hours; IT operations is an 'on-call' environment
• Bachelors or advanced degree in IT / IS preferred
• Strong skills in:
  • Influencing, conflict resolution, and managing expectations at all levels of the organization
  • Verbal and written communications skills
  • Manage team independently and self-direct based on priorities of T3 management
  • Customer-focused orientation, with an emphasis on reliability, quality, accuracy and service
  • Ensuring compliance to standard procedures and SOX guidelines
  • Proven ability to prioritize and service multiple simultaneous tasks and/or initiatives

We offer a full range of competitive benefits to our full-time employees. Our extensive plan includes company paid Medical, Dental, and Vision coverage, Paid Time Off, paid Holidays, Stock Options, Flexible Spending Account, Educational Assistance Program, 401(k),  ESPP and more! Please visit us @ www.mcafee.com or apply online @ http://www.mcafeecareers.com/
 
McAfee Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. McAfee Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.