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Switchboard Operator - Staples (Framingham/Worcester, Massachusetts)

Switchboard Operator - (Framingham/Worcester, Massachusetts)
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Job Title
Switchboard Operator
Job Details
City: Framingham/Worcester
State: Massachusetts
Country: USA
Company Name: Staples
Job Category: Administrative/Clerical/Administration
Job Description

JOB SUMMARY:

 

Utilizing our newest state of-the-art voice communication systems, the Switchboard Operator will provide a high level of customer service when dealing with all internal and external customers, project a professional image, and develop a positive working relationship with all customers.

 

  • Answer all incoming calls in a prompt and professional manner.
  • Serve as the back up for the Front Desk Receptionist during lunches, breaks, vacations, sick time and holidays.
  • Have a complete understanding of all Visitor and Security Protocol.
  • Project a professional image by having a neat appearance and exceptional customer service skills.
  • Communicate all phone system problems immediately to the supervisor and the Telecommunications Analyst for prompt resolution.
  • Ensure operators information is kept up to date at all times; including associate listings, quick reference guides, store listings, etc. Communicate all changes immediately to the group.

 

QUALIFICATIONS:

 

  • High School Diploma or GED
  • 1 to 3 years experience
  • Ability to type (35 WPM
  • Excellent listening and verbal communication skills
  • Understanding of the company structure

 

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