Temporary Position - Call Center Representative - Life Insurance (Customer Support Sr Assistant) - CSC (Springfield/Champaign, Illinois)

City: Springfield/Champaign
State: Illinois
Country: USA

Company Name: CSC
Job Category: Customer Service/Call Center

Job Title:Temporary Position - Call Center Representative - Life Insurance (Customer Support Sr Assistant)
Job Number:0900C2O

Job Category:Customer Services
Primary Location:USA-IL: ILLINOIS-JACKSONVILLE
Schedule:Full-time
Job Type:Regular
Employee Status:Temporary
Travel:No
Job Posting:2009-Nov-03
Description
Working in an insurance call center. Responds to basic customer inquiries and requests. Process calls in a timely manner that ensure service level agreements. Performs data entry and matches documents to appropriate account. Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication. Interfaces with team members, management, and customers in reference to customer issues. Reviews data for integrity. Researches customer inquiries and responds to appropriate parties in a timely manner.''High school diploma or equivalent. Two or more years telephone / Call Center customer service experience required. Insurance experience/knowledge preferred. Good communication and documentation skills. Ability to work independently. Good business and analytical problem solving skills. Ability to follow oral and written directions. Must be flexible and a teamplayer. Experience working with fax machines, computer software and telephone technology/etiquette. Microsoft office suite proficient (Word, Excel).

Remote Work Location Authorized:No
Relocation Assistance:Not Available
Clearance Level:None