Client Service Rep III (Mort) - CSC (Cincinnati, Ohio)

City: Cincinnati
State: Ohio
Country: USA

Company Name: CSC
Job Category: Customer Service/Call Center

Job Title:Client Service Rep III (Mort)
Job Number:09003OR

Job Category:Customer Services
Primary Location:USA-OH: OHIO-CINCINNATI
Schedule:Full-time
Job Type:Regular
Employee Status:Regular
Job Posting:2009-Nov-11
Description


Serves as liaison between the client, consumer, and the company by answering routine questions and

resolving problems to ensure client satisfaction. May provide training and/or guidance to other

client service representatives.

RESPONSIBILITIES

General:

Essential 1. Investigates clients' inquiries regarding the status of assigned specialized services.

2. Examines various records such as statements, computer printouts, and correspondence when researching problems.

3. Operates computer terminal, calculator, typewriter and other office equipment.

4. Converses or corresponds with clients, vendors and internal personnel when investigating

and responding to inquiries.

5. May prepare specialized reports for clients and management.

6. Keeps marketing and management personnel informed of client problems and resolutions.

7. May be required to maintain current knowledge of databases, equipment software and applications used internally and used by the clients.

8. Responsible for participating in a Continuous Improvement Process Plan.

9. Adherence to company policies and procedures.

10. Adherence to applicable fair credit reporting & other related applicable laws & regulations.

Credit Investigation - Mortgages:

Essential

1. Calculates credit/debit due, price adjustments, etc.

2. May be responsible for billing adjustments and must be knowledgeable in accounting's policies

and procedures to administer adjustments.

3. Obtains up-do-date credit history and related data by telephone and written verifications with

credit grantors, employers, landlords, credit bureaus, court houses, and consumers.

4. More than 50% of time spent handling strategic/major accounts.

5. Display proficiency in a minimum of one other functional area of Mortgage Operations.

Incoming - Mortgages:

Essential

1. Takes incoming Client Service calls from clients requesting updates or corrections on

ordered Mortgage reports.

2. Using established guidelines, reviews credit reports, mortgage applications, and/or special

member requests when determining data to be verified and updated.

3. Recognizes improper or incomplete data related to the credit file, makes adjustments in

compliance with the state and federal laws and organizational policies and procedures.

4. Enters updated credit data into computer systems.

5. Display proficiency in a minimum of one other functional area of Mortgage Operations.

Nonessential 1. Performs other clerical duties as required.

Qualification


KNOWLEDGE, SKILLS, AND ABILITIES 1. Work requires a high school level of knowledge of several subjects in order to prepare reports,

perform calculations, keep records, and/or deal effectively with other people.

2. At least two-year client service experience required.

3. Keyboard skills of 40 wpm preferred.

4. Working knowledge of Lotus Notes preferred.

5. Strong oral/written communication skills are required when interacting with clients.

6. Strong PC skills are required with some knowledge of working in databases.

7. Simple problem solving required.

8. Able to work overtime as required by Management. Remote Work Location Authorized:No
Relocation Assistance:Not Available
Clearance Level:None