Anne Arundel Medical Center
A not-for-profit regional health system headquartered in Annapolis, MD that serves an area of more than one million people.
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Facts and Figures

(July 2016-June 2017)

 

  • Total licensed beds* ............. 425
  • Inpatient admissions.........26,300
  • Births...................................5,500
  • Emergency visits ..............97,000
  • Outpatient visits**............924,000
  • Medical staff ......................1,100+
  • Employees ........................4,700+
  • Operating revenue.....$695 million

 

AAMC Awards

 

  • Top five best hospitals in Maryland by U.S. News & World Report
  • Magnet® recognition by the American Nurses Credentialing Center
  • Top 25 of the Nation’s Best Practices in Patient and Family Engagement by the Caregiver Action Network
  • Top 10 Joint Replacement hospital by Orthopedic Network News
  • Top 100 Health Systems with Great Women’s Health Programs by Becker’s Hospital Review
  • American Stroke Association Stroke Gold Plus Quality Achievement Award with Target: Stroke Honor Roll
  • Exemplar recognition for family presence by the Institute for Patient- and Family-Centered Care
  • Delmarva Foundation Excellence Award for Quality Improvement

 

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At AAMC, Diversity inspires inclusion, and inclusion includes you! 

 

 

Our value and commitment to diversity, equity and inclusion is the core value embedded throughout the fabric of the AAMC healthcare system. We recognize, celebrate, promote and embrace these values of service excellence in every encounter with our patients and families, employees, suppliers, and communities.

 

- Tamiko L. Stanley, Head Of Diversity & Inclusion

 

 

 

 

 

 

 

 

Featured Jobs

Customer Service Representative: PASS-Annapolis, MD/Full-time/8:00 a.m. - 4:30 p.m.
Position Objective:Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAHS/HCE’s policies and practices.Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows HCE policies regarding personal electronic devices, and other policies as outlined by the organization).Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.Communicates financial responsibilities to patients and collects funds accordingly.Assists with the training and orientation of new staff.Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.Responsible for the daily monitoring and corrections of the department work queue(s).Participates in team performance reviews.Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.Educational/Experience Requirements:High school diploma or GEDTyping minimum of 20 wpm.One year of previous registration or insurance experience in a healthcare environment preferred.Excellent communications skills must be demonstrated.Knowledge of medical terminology is desirable. Working knowledge of basic computer skills and web-based applicationsIf serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.Required License/Certifications:NoneWorking Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands – Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Customer Service Representative: PASS-Annapolis, MD/Full-time/8:00 a.m. - 4:30 p.m.
Position Objective:Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAHS/HCE’s policies and practices.Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Accurately obtains and processes patient demographic, insurance and medical information for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards.Adheres to the compliance policies of the department and organization (i.e. timely arrivals, minimal absences, appropriate attire, readiness for work, adherence to the department working schedule, follows HCE policies regarding personal electronic devices, and other policies as outlined by the organization).Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate.Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity.Communicates financial responsibilities to patients and collects funds accordingly.Assists with the training and orientation of new staff.Maintains knowledge of departmental issues and hospital-wide changes by attending appropriate meetings and in-services and by keeping abreast of all appropriate written and electronic materials provided to the employee.Responsible for the daily monitoring and corrections of the department work queue(s).Participates in team performance reviews.Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the ability to perform job functions during such conditions.Educational/Experience Requirements:High school diploma or GEDTyping minimum of 20 wpm.One year of previous registration or insurance experience in a healthcare environment preferred.Excellent communications skills must be demonstrated.Knowledge of medical terminology is desirable. Working knowledge of basic computer skills and web-based applicationsIf serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.Required License/Certifications:NoneWorking Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands – Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Office Assistant:Center for Fetal & Maternal Med.-Annapolis, MD/Full-time/7:30 am - 4:30 pm
Position Objective:The Office Assistant works in a ambulatory setting, performing an important variety of duties including: greeting, registering, scheduling, and checking out patients on a computerized practice management system. Responsibilities also include maintaining and safe-keeping of patient medical records and contributing to smooth patient flow within the office. The Office Assistant provides stellar customer service in all patient interactions whether in fact to face meetings or by telephone. The Office Assistant works in a cooperative, friendly and results oriented manner with all other members of the practice staff and the Physician(s).Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsGreets and accurately registers patients into the practice management system. Communicates with insurance companies and other medical offices to obtain referrals and verifications of coverage.Performs scanning and abstracting duties.Obtains patient records from various offices and hospitals as needed.Answers and screens office calls, makes patient appointments, takes messages and redirects calls as appropriate.Performs daily business operationsEducational/Experience Requirements:High school diploma or GED required or documentation of graduation from an accredited training program preferred.One year of clerical/billing experience in a medical office setting, preferred.Customer Service experience, strongly preferred.RequiredLicense/Certifications:NoneWorking Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands –Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Office Assistant:Center for Fetal & Maternal Med.-Annapolis, MD/Full-time/7:30 am - 4:30 pm
Position Objective:The Office Assistant works in a ambulatory setting, performing an important variety of duties including: greeting, registering, scheduling, and checking out patients on a computerized practice management system. Responsibilities also include maintaining and safe-keeping of patient medical records and contributing to smooth patient flow within the office. The Office Assistant provides stellar customer service in all patient interactions whether in fact to face meetings or by telephone. The Office Assistant works in a cooperative, friendly and results oriented manner with all other members of the practice staff and the Physician(s).Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsGreets and accurately registers patients into the practice management system. Communicates with insurance companies and other medical offices to obtain referrals and verifications of coverage.Performs scanning and abstracting duties.Obtains patient records from various offices and hospitals as needed.Answers and screens office calls, makes patient appointments, takes messages and redirects calls as appropriate.Performs daily business operationsEducational/Experience Requirements:High school diploma or GED required or documentation of graduation from an accredited training program preferred.One year of clerical/billing experience in a medical office setting, preferred.Customer Service experience, strongly preferred.RequiredLicense/Certifications:NoneWorking Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.Physical Demands –Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Medical Assistant: Largo Primary Care, Largo, MD/Full-time/8:30am - 5:00pm
Position Objective:Medical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support, providers, and keep office operations running smoothly.Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsAble to accurately register and schedule patients, print documents to include the provider's daily scheduleEnsures that sufficient inventories of medical and office supplies are stocked and maintained in the office and exam rooms.Able to process the ordering of clinical supplies in accordance with practice standards.Demonstrates an understanding of Quality Assurance/Quality Control standards; completes lab requests, referral and health forms and maintains logs as mandated by state and federal regulatory guidelines, policies and procedures of AAHCE. Administers injections, EKG's, spirometry, perform phlebotomy, and renders therapeutic treatments (practice specific) as instructed by the physician.Understands how to determine patient eligibility using programs such as Medicaid EVS; can consistently identify when a patient is in need of a referral and/or preauthorization.Answers and screens office calls, greets patients in a professional and timely manner; projects proper telephone etiquette; understands when it is acceptable to release patient's protected health information.Accurate, complete, and timely data input within the bounds of record access and in compliance with the processes and procedures governing the electronic health record. Accessing patient record information only as it directly pertains to the performance of work duties.Able to obtain patient vital signs and properly document them in the patient's medical record. Interviews, triages and prepares patients to facilitate smooth flow, assists providers in medical examinations, and provides other general assistance to the provider and staff as necessary.Demonstrates the I.C.A.R.E. behaviors to improve the patient’s experiencePerforms other projects and duties as assigned.Educational/Experience Requirements:High School diploma or equivalent.One year of clerical/billing experience in a medical office setting.Experience operating multi-line phone systems, fax machines, photocopiers, PCs, credit card machines, glucometers, EKG machines and other medical equipment as required by the medical practice. RequiredLicense/Certifications:CMA, RMA or AAMA (through an approved/accredited organization) preferredIf serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.Current American Heart Association Health Care Provider CPR certification is required.Working Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.Physical Demands – HeavyHeavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Medical Assistant: Largo Primary Care, Largo, MD/Full-time/8:30am - 5:00pm
Position Objective:Medical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support, providers, and keep office operations running smoothly.Essential Job Duties:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsAble to accurately register and schedule patients, print documents to include the provider's daily scheduleEnsures that sufficient inventories of medical and office supplies are stocked and maintained in the office and exam rooms.Able to process the ordering of clinical supplies in accordance with practice standards.Demonstrates an understanding of Quality Assurance/Quality Control standards; completes lab requests, referral and health forms and maintains logs as mandated by state and federal regulatory guidelines, policies and procedures of AAHCE. Administers injections, EKG's, spirometry, perform phlebotomy, and renders therapeutic treatments (practice specific) as instructed by the physician.Understands how to determine patient eligibility using programs such as Medicaid EVS; can consistently identify when a patient is in need of a referral and/or preauthorization.Answers and screens office calls, greets patients in a professional and timely manner; projects proper telephone etiquette; understands when it is acceptable to release patient's protected health information.Accurate, complete, and timely data input within the bounds of record access and in compliance with the processes and procedures governing the electronic health record. Accessing patient record information only as it directly pertains to the performance of work duties.Able to obtain patient vital signs and properly document them in the patient's medical record. Interviews, triages and prepares patients to facilitate smooth flow, assists providers in medical examinations, and provides other general assistance to the provider and staff as necessary.Demonstrates the I.C.A.R.E. behaviors to improve the patient’s experiencePerforms other projects and duties as assigned.Educational/Experience Requirements:High School diploma or equivalent.One year of clerical/billing experience in a medical office setting.Experience operating multi-line phone systems, fax machines, photocopiers, PCs, credit card machines, glucometers, EKG machines and other medical equipment as required by the medical practice. RequiredLicense/Certifications:CMA, RMA or AAMA (through an approved/accredited organization) preferredIf serving as a bilingual/multilingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter.Current American Heart Association Health Care Provider CPR certification is required.Working Conditions, Equipment, Physical Demands:There is a reasonable expectation that employees in this position will be exposed to blood-borne pathogens.Physical Demands – HeavyHeavy work. Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
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It is our goal to ensure equity, increase and cultivate diversity, and inspire inclusion in a way that allows remarkable progress to occur and encourages everyone to bring their whole selves to the AAMC experience.

   

 

Employee Wellbeing:

At AAMC, we value our employees, and want them to be happy and healthy. AAMC employees enjoy the benefit of a multitude of wellbeing initiatives, including social outings, healthy cooking classes with AAMC dietitians and partnerships with educational institutions to further their education -- just to name a few things.