Assurant
At Assurant, we protect what matters most. Our employees are the heart and soul of our company and we encourage creativity and innovation.
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Everywhere we operate, our goal is to attract, hire and retain a diverse mix of talented employees who bring our values and purpose to life. We value differences in experience and perspective. We seek out individuals with varied backgrounds from all segments of society to serve our customers and clients around the globe.

We Help Our Customers

Benefits

Our benefits include a range of health insurance coverage options, a 401K retirement savings plan, Employee Stock Purchase Plan, professional development courses and workshops, volunteer and gift matching programs plus a concentration on work/life balance.

Career Opportunities

Technical Support Analyst (Smart Vehicle, Mobile, IoT)
Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support the Internet of Things? If this sounds like you, we have an opportunity that may interest you.Our Technical Support Analysts are responsible for the following:Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers. Troubleshoot, diagnose, and resolve complex issues across a wide array of internet connected devices such as smart car, mobile phones, tablets, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, PC support, etc.Provide excellent customer service and ownership of technical support issues.Work well in a high energy, dynamic, and collaborative environment.Provide appropriate responses and expectations in a timely and efficient manner.Work as the customer advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention. This job description is not intended to be all inclusive. Technical Support Analysts may be required to perform other job-related duties as directed by a member of management to meet business needs and objectives.6 months experience with customer service, troubleshooting, analytical, and problem-solving.Strong experience and working knowledge in one or more of the following technical specialty areas:Smart Car/IoT: In-vehicle telemetry systems, fleet management, or device location tracking systems / notification systems.Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.Smart Home: devices such as home networking/Wi-Fi, assistants, smart lights, smart TV's, door locks, wearable technologies and other home-automation systems.High school diploma or GED (post-secondary education preferred).Must be able to type 30-40 WPM.Preferred:Bachelor's degree preferred; Associates degree a plus.1 year of experience in technical support role.Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.Hands-on experience with smart car technologies such as Mojio / Geotab location or fleet management.Experience working within a support organization providing phone/chat/email-based support to customers.Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.Excellent verbal and written communication and interpersonal skills.Experience in writing technical documentation for inclusion in a Knowledge Base.Experience with providing training and coaching, either to customers or to internal colleagues.Able to collaborate, interact, cooperate and motivate across job functions and teams.This position is in a department that is open 365 days a year and we currently have schedules which have shifts starting and ending at 6:00 AM and 10:00 PM respectfully (hours subject to change over time). An individual's schedule is generally set for several months at a time, however interested candidates must have a reasonable degree of schedule flexibility to work varying schedules throughout the year.
Technical Support Analyst (Smart Vehicle, Mobile, IoT)
Are you someone who loves breaking down technical problems into solvable components? Do you have top-notch customer service and collaboration skills? Are you interested in joining a team comprised of a dynamic mix of technical support professionals who are paving the way to support the Internet of Things? If this sounds like you, we have an opportunity that may interest you.Our Technical Support Analysts are responsible for the following:Provide high-quality technical support to effectively diagnose and resolve support incidents reported by external customers. Troubleshoot, diagnose, and resolve complex issues across a wide array of internet connected devices such as smart car, mobile phones, tablets, wireless devices, Bluetooth speakers, thermostats, fitness trackers, televisions, home automation devices, PC support, etc.Provide excellent customer service and ownership of technical support issues.Work well in a high energy, dynamic, and collaborative environment.Provide appropriate responses and expectations in a timely and efficient manner.Work as the customer advocate, demonstrating expertise in support processes and functions, including escalations, complex issue resolution, and customer retention. This job description is not intended to be all inclusive. Technical Support Analysts may be required to perform other job-related duties as directed by a member of management to meet business needs and objectives.6 months experience with customer service, troubleshooting, analytical, and problem-solving.Strong experience and working knowledge in one or more of the following technical specialty areas:Smart Car/IoT: In-vehicle telemetry systems, fleet management, or device location tracking systems / notification systems.Mobile Support: iPhone/iPad/iOS, Android phones and tablets, Kindle / e-readers, Fire Tablets.Smart Home: devices such as home networking/Wi-Fi, assistants, smart lights, smart TV's, door locks, wearable technologies and other home-automation systems.High school diploma or GED (post-secondary education preferred).Must be able to type 30-40 WPM.Preferred:Bachelor's degree preferred; Associates degree a plus.1 year of experience in technical support role.Technical certifications from organizations such as CompTIA A+, Network+, Microsoft, Apple, or other related bodies in the technical industry.Hands-on experience with smart car technologies such as Mojio / Geotab location or fleet management.Experience working within a support organization providing phone/chat/email-based support to customers.Strong working knowledge of support services tools and applications such as CRM, knowledge base, remote diagnostic and monitoring tools, collaboration tools, etc.Excellent verbal and written communication and interpersonal skills.Experience in writing technical documentation for inclusion in a Knowledge Base.Experience with providing training and coaching, either to customers or to internal colleagues.Able to collaborate, interact, cooperate and motivate across job functions and teams.This position is in a department that is open 365 days a year and we currently have schedules which have shifts starting and ending at 6:00 AM and 10:00 PM respectfully (hours subject to change over time). An individual's schedule is generally set for several months at a time, however interested candidates must have a reasonable degree of schedule flexibility to work varying schedules throughout the year.
Internal Data Analytics Consultant - Atlanta
Join our growing company and take your analytics career to the next level!The primary purpose of the Data Analytics Consultant is to be a key Subject Matter Expert and contributor in the Internal Audit Services (IAS) team's continued enhancement of data analytics, data mining, and continuous auditing strategies and tactics in support of the audit charter. This role will complete all internal audit work in compliance with established audit methodology while meeting all organizational and professional ethical standards.Key ResponsibilitiesPerformance of AnalyticsDevelop and leverage subject matter expertise in the: knowledge of Assurant's data environment; ability to access and analyze data; use of analytical tools; and ability to interpret, visualize and communicate results.Provide both advisory and execution support in audits by identifying, developing, documenting, or executing audit analytics during all relevant stages of an audit.Perform data mining and analysis to facilitate the identification and communication of outliers and trends in the business.Design and execute standalone Data Analytics audit projects as warranted in support of department objectives.Assist auditors in obtaining necessary data for audits. Identify, develop and maintain continuous auditing/monitoring activities.Provide additional support on audits or other IAS initiatives when necessary.Department DevelopmentAssist in, and sometimes lead, department initiatives to review and improve department processes, tools and methodologies related to the use of Data Analytics.Assist in, and sometimes lead, developing and implementing department training that is related to data analytics and data analytics programs.Mentor colleagues and provide training on professional standards, best practices, tools and strategies for personal and department successBusiness Knowledge, Technical Knowledge and Individual DevelopmentActively learn and apply mature and emerging technical knowledge gained through professional development opportunities, including external and internal training.Actively seek to build and apply business knowledge to complement technical expertise in design and performance of analytical procedures.The role does not include direct managerial responsibilities. However, it does require the ability to provide guidance and direction to audit teams or individuals as they work to advance the relevance and complexity of data analytics in their audits.Basic QualificationsThree years of experience with the following:Advanced application of data analytics techniques and tools in a complex business environment, including the application of general statistical concepts against large volumes of data.Collecting and analyzing complex data, evaluating information and drawing logical conclusions.Data access, analysis and visualization tools, such as Alteryx, Tableau, Excel, Access, MS-SQL, Oracle, SAS, R, Python, PLSQL Developer, and Microsoft BI.Accessing and analyzing data in environments such as SAS, SQL, Oracle and AS400.BS/BA degree from an accredited college or university preferably in Management Information Systems, Data Science, Statistics, Business, Management, Accounting, Finance or related field.Ability to travel domestically up to 20% to provide coverage to multiple IAS locations and to participate in department meetings. International travel would be rare, but not out of the question as needs arise.Other Requirements and Preferred QualificationsExperience in the following:Financial services or insurance industry data.Performing data analytics in an Internal Audit or Compliance environment.Applying fraud discovery techniques during design and execution of data analytics.Formal communications (written reports and oral) with all levels of staff and management, particularly the creation and maintenance of management reporting dashboards.Developing or maintaining a Continuous Auditing / Continuous Monitoring platform.Master's degree in Data Science, Analytics, Statistics or MBA from an accredited college or university preferredOne or more related professional certifications in accounting or auditing (CPA, CIA, CISA, CFE, etc.) preferred
Internal Data Analytics Consultant - Atlanta
Join our growing company and take your analytics career to the next level!The primary purpose of the Data Analytics Consultant is to be a key Subject Matter Expert and contributor in the Internal Audit Services (IAS) team's continued enhancement of data analytics, data mining, and continuous auditing strategies and tactics in support of the audit charter. This role will complete all internal audit work in compliance with established audit methodology while meeting all organizational and professional ethical standards.Key ResponsibilitiesPerformance of AnalyticsDevelop and leverage subject matter expertise in the: knowledge of Assurant's data environment; ability to access and analyze data; use of analytical tools; and ability to interpret, visualize and communicate results.Provide both advisory and execution support in audits by identifying, developing, documenting, or executing audit analytics during all relevant stages of an audit.Perform data mining and analysis to facilitate the identification and communication of outliers and trends in the business.Design and execute standalone Data Analytics audit projects as warranted in support of department objectives.Assist auditors in obtaining necessary data for audits. Identify, develop and maintain continuous auditing/monitoring activities.Provide additional support on audits or other IAS initiatives when necessary.Department DevelopmentAssist in, and sometimes lead, department initiatives to review and improve department processes, tools and methodologies related to the use of Data Analytics.Assist in, and sometimes lead, developing and implementing department training that is related to data analytics and data analytics programs.Mentor colleagues and provide training on professional standards, best practices, tools and strategies for personal and department successBusiness Knowledge, Technical Knowledge and Individual DevelopmentActively learn and apply mature and emerging technical knowledge gained through professional development opportunities, including external and internal training.Actively seek to build and apply business knowledge to complement technical expertise in design and performance of analytical procedures.The role does not include direct managerial responsibilities. However, it does require the ability to provide guidance and direction to audit teams or individuals as they work to advance the relevance and complexity of data analytics in their audits.Basic QualificationsThree years of experience with the following:Advanced application of data analytics techniques and tools in a complex business environment, including the application of general statistical concepts against large volumes of data.Collecting and analyzing complex data, evaluating information and drawing logical conclusions.Data access, analysis and visualization tools, such as Alteryx, Tableau, Excel, Access, MS-SQL, Oracle, SAS, R, Python, PLSQL Developer, and Microsoft BI.Accessing and analyzing data in environments such as SAS, SQL, Oracle and AS400.BS/BA degree from an accredited college or university preferably in Management Information Systems, Data Science, Statistics, Business, Management, Accounting, Finance or related field.Ability to travel domestically up to 20% to provide coverage to multiple IAS locations and to participate in department meetings. International travel would be rare, but not out of the question as needs arise.Other Requirements and Preferred QualificationsExperience in the following:Financial services or insurance industry data.Performing data analytics in an Internal Audit or Compliance environment.Applying fraud discovery techniques during design and execution of data analytics.Formal communications (written reports and oral) with all levels of staff and management, particularly the creation and maintenance of management reporting dashboards.Developing or maintaining a Continuous Auditing / Continuous Monitoring platform.Master's degree in Data Science, Analytics, Statistics or MBA from an accredited college or university preferredOne or more related professional certifications in accounting or auditing (CPA, CIA, CISA, CFE, etc.) preferred
Pricing Project Manager
The Asset Recovery Senior Pricing Analyst is primarily responsible for driving revenue optimization through pricing and margin analysis, performing program related analytics, providing data driven answers for business questions, and developing backend systems to optimize program data collected. The role will be expected to manage analysis work streams by collecting business needs and working with raw data to create automated solutions and drive strategic decisions.This role will have responsibility to ensure team database systems are designed efficiently and optimally across multiple data sources. Combining gained experience in the role will help ensure data integrity to drive business analysis. Understanding backend database systems and solving automated tool/platform issues will be expected.This role also utilizes formal training and/or a high level of first-hand experience to analyze business needs to develop models and reporting to drive program profitability. Financial modeling and/or database development skills will be utilized to evaluate new deals, determine optimal pricing levels, and analyze program performance to optimize profitability, and drive data efficiencies across team functions.Project ManagementConcurrently handle multiple tasks and minimum scope projectsCollaborate effectively with management and teams at all levels to accomplish goalsLead project meetings/team efforts to ensure accomplishment of all sections/lifecycle of overall projects/portfolio Work cross functionally across internal Assurant teams to manage program related work streams and solve business database and team tool/portal issuesIn-depth Technical SkillsDevelop solutions and recommendations for improving data integrity through applying in-depth business understandingResponsible for designing improvements, developing, manage, quality control, documenting data flows, and ongoing maintenance for team database functions and related tools/portalsResponsible for querying large data sets and transforming data into digestible intelligence for diverse audiencesExpertise in data migration and automated data loading procedures to introduce efficiencies in team databasesLead and manage all stages of requirements analysis and development activities to create automated end to end data collection and end user toolsBusiness AcumenParticipate in the development of reporting solutions according to business and technical requirements.Display knowledge of projects or workflows and analyze existing processes using probability and statistics to optimize adaptive or corrective changes.Document existing and new business workflows with applicable metrics and measures.Closely coordinate activities with internal cross functional team in order to optimize asset value management process and asset recovery programs.Analyze factors in the marketplace and that impacting the program to formulate forecasts, estimates and projections that impact selling initiatives.Perform other related tasks or duties as required or assigned.Required skills/experience:*Bachelor's degree and a minimum of 8+ years' experience in a related field. Experience in database management tools such as MS SQL Server, Oracle SQL, SSIS (ETL), and UC4*Experience using advanced features of MS Excel, MS Visual Basic, Tableau, SQL for writing queries for extracting information out of databases*Experience in common data analytics related programing software such as R, SAS, STATA, or PythonExperience creating financial models and program analysis to drive program profitabilitySkills, interest, and curiosity to derive insight from large amounts of data from diverse sourcesOther requirements:*Excellent oral and written communication skills to effectively perform system support duties.*Ability to quickly learn new applications and equipment.*Ability to apply technical skills and techniques in mobile device capability testing of varying degrees of difficultly*Ability to process time sensitive data and information from multiple sources, make decisions and communicate actions.*Ability to prioritize, organize, and work independently, or as part of a project team, to complete multiple tasks. *Requires the ability to perform detailed work.*Requires strong interpersonal skills.*Working knowledge of wireless handsets. Able to identify potential process and workflow improvements
Pricing Project Manager
The Asset Recovery Senior Pricing Analyst is primarily responsible for driving revenue optimization through pricing and margin analysis, performing program related analytics, providing data driven answers for business questions, and developing backend systems to optimize program data collected. The role will be expected to manage analysis work streams by collecting business needs and working with raw data to create automated solutions and drive strategic decisions.This role will have responsibility to ensure team database systems are designed efficiently and optimally across multiple data sources. Combining gained experience in the role will help ensure data integrity to drive business analysis. Understanding backend database systems and solving automated tool/platform issues will be expected.This role also utilizes formal training and/or a high level of first-hand experience to analyze business needs to develop models and reporting to drive program profitability. Financial modeling and/or database development skills will be utilized to evaluate new deals, determine optimal pricing levels, and analyze program performance to optimize profitability, and drive data efficiencies across team functions.Project ManagementConcurrently handle multiple tasks and minimum scope projectsCollaborate effectively with management and teams at all levels to accomplish goalsLead project meetings/team efforts to ensure accomplishment of all sections/lifecycle of overall projects/portfolio Work cross functionally across internal Assurant teams to manage program related work streams and solve business database and team tool/portal issuesIn-depth Technical SkillsDevelop solutions and recommendations for improving data integrity through applying in-depth business understandingResponsible for designing improvements, developing, manage, quality control, documenting data flows, and ongoing maintenance for team database functions and related tools/portalsResponsible for querying large data sets and transforming data into digestible intelligence for diverse audiencesExpertise in data migration and automated data loading procedures to introduce efficiencies in team databasesLead and manage all stages of requirements analysis and development activities to create automated end to end data collection and end user toolsBusiness AcumenParticipate in the development of reporting solutions according to business and technical requirements.Display knowledge of projects or workflows and analyze existing processes using probability and statistics to optimize adaptive or corrective changes.Document existing and new business workflows with applicable metrics and measures.Closely coordinate activities with internal cross functional team in order to optimize asset value management process and asset recovery programs.Analyze factors in the marketplace and that impacting the program to formulate forecasts, estimates and projections that impact selling initiatives.Perform other related tasks or duties as required or assigned.Required skills/experience:*Bachelor's degree and a minimum of 8+ years' experience in a related field. Experience in database management tools such as MS SQL Server, Oracle SQL, SSIS (ETL), and UC4*Experience using advanced features of MS Excel, MS Visual Basic, Tableau, SQL for writing queries for extracting information out of databases*Experience in common data analytics related programing software such as R, SAS, STATA, or PythonExperience creating financial models and program analysis to drive program profitabilitySkills, interest, and curiosity to derive insight from large amounts of data from diverse sourcesOther requirements:*Excellent oral and written communication skills to effectively perform system support duties.*Ability to quickly learn new applications and equipment.*Ability to apply technical skills and techniques in mobile device capability testing of varying degrees of difficultly*Ability to process time sensitive data and information from multiple sources, make decisions and communicate actions.*Ability to prioritize, organize, and work independently, or as part of a project team, to complete multiple tasks. *Requires the ability to perform detailed work.*Requires strong interpersonal skills.*Working knowledge of wireless handsets. Able to identify potential process and workflow improvements
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