CVS Health
We are a pharmacy innovation company with a simple and clear purpose: Helping people on their path to better health.
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Bring Fresh, New Ideas

Every day we seek out and implement new solutions from colleagues from all walks of life. Get ready to think much, much bigger.

SEARCH CAREERS

Our Company's Diversity Story

  • Workforce Representation: Reflecting the marketplace we serve and the demographics of our communities.
  • Colleague Engagement: Leveraging workplace relationships by creating and sustaining a culture of inclusion.
  • Talent Systems: Creating and optimizing policies, practices, programs and procedures that enable talent management.
  • Marketplace Strategic Diversity Management: Ensuring alignment with and engagement of all key external customers, clients and communities

Can A Veteran Keep Serving?

We’re a values-based organization focused on helping people on their path to better health. Here, you’ll work alongside former members of the military and current reservists and members of the National Guard.

We recognize the value of military spouses bring to our company and continue to look for ways to help you find employment.

 

Opportunities at CVS Health

Rep I Member Services
Job DescriptionTasks for Customer Service Rep can differ per location: Effective delivery of company products and services (40%) * Responds to telephone inquiries and orders from homecare patients and referral sources. * Provides information on equipment, supplies and services. Determines the best method for providing services. * May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders (30%) * Processes telephone orders by preparing patient paperwork. * Verifies insurance and/or other method of payment. * Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed. * May perform data entry. * Distributes copies of paperwork to appropriate personnel. * May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%) * Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel. * Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%) * Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%) * Resolves patient complaints by identifying problems and coordinating appropriate corrective action.Required QualificationsHigh School diploma or GEDPreferred Qualifications* Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment). * Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. * Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. * Basic alpha number data entry skills with attention to accuracy and quality is essential. * Intermediate math skills are required with attention to detail and quality essential. * Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. * Ability to work with people in a team environment while meeting individual performance goals. * Must be able to read and interpret policies, procedures and instructions. * Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.EducationHigh School diploma or GEDBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Rep I Member Services
Job DescriptionTasks for Customer Service Rep can differ per location: Effective delivery of company products and services (40%) * Responds to telephone inquiries and orders from homecare patients and referral sources. * Provides information on equipment, supplies and services. Determines the best method for providing services. * May assist walk-in patients with the selection of equipment, supplies and services. Timely processing/facilitation of patient orders (30%) * Processes telephone orders by preparing patient paperwork. * Verifies insurance and/or other method of payment. * Completes all necessary paperwork in an accurate and efficient manner to facilitate the data entry, accounts receivable and delivery of the order placed. * May perform data entry. * Distributes copies of paperwork to appropriate personnel. * May assist with the processing of billing paperwork. Effective coordination of patient services/supplies (10%) * Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel. * Ensures deliveries and set-ups can be arranged in a timely manner. Appropriate documentation (10%) * Accurately maintains files of all patient account profile information and referral source data. Customer satisfaction (10%) * Resolves patient complaints by identifying problems and coordinating appropriate corrective action.Required QualificationsHigh School diploma or GEDPreferred Qualifications* Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment). * Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members. * Computer experience is required with proficiency in Microsoft Outlook, Word and Excel. * Basic alpha number data entry skills with attention to accuracy and quality is essential. * Intermediate math skills are required with attention to detail and quality essential. * Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology. * Ability to work with people in a team environment while meeting individual performance goals. * Must be able to read and interpret policies, procedures and instructions. * Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.EducationHigh School diploma or GEDBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Rep I Member Services
Job DescriptionThis position involves extensive member contact via the telephone. Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests. Ability to research and investigate orders using PeopleSafe and LINKS. Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience. Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry. Responsible for researching and resolving payment issues. Call to offer a direct sale of medications to participants and posting payments to the proper account. Perform required transactions to complete mail order prescriptions. Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.Required QualificationsPC skills in Windows-based applications. Advanced verbal/written communication skills. Team-oriented, customer service focused and able to identify process improvements. The position may require working an occasional Saturday and or Sunday shift. Responsive, reliable and able to express assurance/confidence Ability to express empathy and professionalism. There may be the possibility of working from home depending on several factors including site location, employee performance, department need, as well as other criteria.Preferred QualificationsAbility to understand the audience you are writing toAnalytical problem-solving skills.Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.Understand the importance of timely work and effective planning.The clear understanding of CVS/Caremark values and importance of customer satisfaction.Prioritizing and organizing workload in adherence to deadlines. Desire and aptitude to assist a customer with escalated concerns and provide final resolutions. Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations. Ability to multi-task with strong time management skills.Navigation of LINKS and PeopleSafeEducationHigh school Diploma or GED requiredBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Rep I Member Services
Job DescriptionThis position involves extensive member contact via the telephone. Handles inbound/outbound calls from participants and/or prescribers when needed to start and process order requests. Ability to research and investigate orders using PeopleSafe and LINKS. Research issues sent by Customer Care, Account Managers, internal customers and Quality Assurance relative to the customer service experience. Notifying requestor of decisions, changes, or other relevant information pertaining to request/inquiry. Responsible for researching and resolving payment issues. Call to offer a direct sale of medications to participants and posting payments to the proper account. Perform required transactions to complete mail order prescriptions. Follow through on standard operating procedures, problem-solving and troubleshooting within guidelines. Ability to work under strict turn-around-times.Required QualificationsPC skills in Windows-based applications. Advanced verbal/written communication skills. Team-oriented, customer service focused and able to identify process improvements. The position may require working an occasional Saturday and or Sunday shift. Responsive, reliable and able to express assurance/confidence Ability to express empathy and professionalism. There may be the possibility of working from home depending on several factors including site location, employee performance, department need, as well as other criteria.Preferred QualificationsAbility to understand the audience you are writing toAnalytical problem-solving skills.Demonstrate strong research skills with the ability to evaluate, focus on the problem and find the resolution.Understand the importance of timely work and effective planning.The clear understanding of CVS/Caremark values and importance of customer satisfaction.Prioritizing and organizing workload in adherence to deadlines. Desire and aptitude to assist a customer with escalated concerns and provide final resolutions. Ability to respond to escalated concerns in a calm and professional manner in attempts to prevent further escalations. Ability to multi-task with strong time management skills.Navigation of LINKS and PeopleSafeEducationHigh school Diploma or GED requiredBusiness OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Pharmacy Technician - Sterile Compounding - Full Time - Kentwood
Job DescriptionAs a Pharmacy Technician I - Sterile Compounding you will be working with cutting edge technology compounding specialized and complex therapies within the clean room environment. The Pharmacy Technician is essential to ensuring patients receive their medications in a timely manner. The Pharmacy Technician position is responsible for utilizing their clinical and IV/TPN knowledge alongside the pharmacist to provide specialty infusion services that will be delivered/ administered to patients in their homes. As part of the Coram Sterile Compounding team you will utilize your clinical knowledge and provide our patients with the smooth service and delivery of their medication to their homes. Make a difference by bringing your personal touch and clinical experiences that will support our patient's one on one care. Additional responsibilities of the Pharmacy Technician I - Sterile Compounding include: - Preparation and compounding of sterile products - Maintaining the pharmacy clean room suite to 797 requirements - Documentation of IV admixture and clean room suite sterility testing - Complete order entry and refills under the supervision of the pharmacist - Inventory management and storage, complete appropriate documentation, such as labels, log sheets and reports - Participate in on call rotation as indicated by staffing and business needs - Have excellent written and verbal customer service skills and advanced computer skills in order to interact with key partners and patients- Additional licensure may be required in multi-state service areas Learn more about us: https://www.youtube.com/user/CoramHealthcareRequired Qualifications- Active state Pharmacy Technician license required as outlined by state guidelines- Must obtain National Pharmacy Technician Certification within one year of employment- Minimum of 1 year of pharmacy technician experiencePreferred Qualifications- National Pharmacy Technician certification preferred- 2+ years of IV compounding experienceEducationVerifiable High School diploma or GED is required.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
Pharmacy Technician - Sterile Compounding - Full Time - Kentwood
Job DescriptionAs a Pharmacy Technician I - Sterile Compounding you will be working with cutting edge technology compounding specialized and complex therapies within the clean room environment. The Pharmacy Technician is essential to ensuring patients receive their medications in a timely manner. The Pharmacy Technician position is responsible for utilizing their clinical and IV/TPN knowledge alongside the pharmacist to provide specialty infusion services that will be delivered/ administered to patients in their homes. As part of the Coram Sterile Compounding team you will utilize your clinical knowledge and provide our patients with the smooth service and delivery of their medication to their homes. Make a difference by bringing your personal touch and clinical experiences that will support our patient's one on one care. Additional responsibilities of the Pharmacy Technician I - Sterile Compounding include: - Preparation and compounding of sterile products - Maintaining the pharmacy clean room suite to 797 requirements - Documentation of IV admixture and clean room suite sterility testing - Complete order entry and refills under the supervision of the pharmacist - Inventory management and storage, complete appropriate documentation, such as labels, log sheets and reports - Participate in on call rotation as indicated by staffing and business needs - Have excellent written and verbal customer service skills and advanced computer skills in order to interact with key partners and patients- Additional licensure may be required in multi-state service areas Learn more about us: https://www.youtube.com/user/CoramHealthcareRequired Qualifications- Active state Pharmacy Technician license required as outlined by state guidelines- Must obtain National Pharmacy Technician Certification within one year of employment- Minimum of 1 year of pharmacy technician experiencePreferred Qualifications- National Pharmacy Technician certification preferred- 2+ years of IV compounding experienceEducationVerifiable High School diploma or GED is required.Business OverviewIt's a new day in health care.Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. Coram CVS/specialty infusion services is a leading national provider of specialty home infusion and specialty pharmacy services providing infusion therapies and services to over 20,000 patients each month.We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team. Please note that we only accept applications for employment via this site.If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.
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