Access Control Specialist / Concierge

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Company Overview:

Congratulations! You have discovered an open position at Coastal Security Services, a leading security solutions provider in the Southeastern United States. Our team proudly offers premium security services to a wide range of clients, including schools, churches, residential communities, industrial and manufacturing sites, and government contract sites. We take immense pride in our work and are committed to providing our clients the highest level of security.

If you're considering joining our team, we offer a vibrant workplace culture characterized by caring people, industry-leading training and phenomenal mentorship. We provide our employees with opportunities for growth and development, setting you up for success as you progress in your career with us.

As a Coastal Security employee, you will have access to numerous areas of advancement, as our team provides training and opportunities for qualified employees to move into Armed, K9, Management, Sales, Marketing, Administrative, Virtual, Investigator, and more positions. We are passionate about helping our employees build successful career paths and are committed to providing them with the resources needed to succeed.

We look forward to hearing from you soon.

Position Overview:

As an Access Control Specialist, you will be responsible for manning a client's gatehouse, answering the gatehouse phone, controlling access to the site, and solving the various security, access control, and customer service challenges that arise.

As the first and last interaction that many of our client's customers, residents, and employees have upon entering the site, the care with which you perform your duties will significantly affect the success of our company and client.

This job is perfect for someone who is friendly and attentive, has great verbal skills, and a passion for customer service. Every day will be a little different, and you'll have the opportunity to make a difference by putting a smile on someone's face through friendly gestures, solving their access control problems, and keeping them safe by observing and reporting any potential security risks. The job duties may also include handling of payment systems, accepting cash, monitoring cameras, entering data into visitor management systems, writing professional reports, and minor troubleshooting of gate systems.

This position does allow the flexibility to multi-task and work on homework, read a book, or take online classes, as long as the standard of work does not decrease and clients are greatly and provided customer service promptly.

Key Responsibilities:

Standing and greeting all persons entering the property with a smile.

Collecting fees from persons entering the property as prescribed by your specific site.

Answering telephone calls, providing great customer service, solving problems, and assisting residents or clients with basic tasks and functions.

Issuing passes and ensuring all persons entering have proper credentials or passes to be on property.

Notifying clients and residents when visitors and contractors arrive on the property.

Physical Requirements:

Ability to stand, walk and patrol for extended periods of time if needed.

Ability to greet every car that enters the property promptly and cheerfully

Software and Programs:

We prefer it if candidates are comfortable with the below programs, although as long as your are computer savvy, we can train you on everything that you'll need to know.

Dwelling Live

MyQ

TekWave

Gmail / Google Docs / Google Sheets

Tracktik

Work Schedule:

This is a full-time or part-time position with varying shifts, including nights, weekends, and holidays, based on operational needs.

Benefits:

Competitive hourly wage

Health, dental, and vision insurance

Paid training and career development opportunities

Employee referral bonuses

401k with 3% matching

Compensation details: 20-20

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