Demonstrated ability to work with external vendors of software packages and coordinate deliverables between internal and external teams 

Excellent diagnostic, troubleshooting, analysis, and problem-solving skills with the ability to identify, document, and communicate issues, business requirements, and training material 

Ability to research solutions to problems with the discipline to follow up on anomalies and problem situations 

Ability to assess the impact of changes and quantify risk to ensure appropriate business and technical decisions are made 

Flexible, can work under stress with changing direction and with minimal supervision 

Effectively organizes tasks, manages multiple shifting priorities/details, and meets tight deadlines 

Takes initiative to understand issues and take corrective actions or make system changes where necessary 

Ability to learn in a dynamic and fast paced environment. Must also be capable to learn applications in a quick and efficient manner 

Capacity to learn and apply new technologies, skills and concepts 

Excellent communication skills (both oral and written) fostering open & proactive communication 

Ability to build and maintain strong relationships with the Technology Organization and business unit stakeholders with a focus on cooperation & teamwork 

Knowledge, Skills & Abilities

Strong written and oral English communication skills with the ability to tailor communication as appropriate for the audience. Capable of building productive relationships with teammates and business partners focused on teamwork and cooperation. Often solving problems for end-users, but more frequently equipping them or other partners with knowledge and necessary tools for self-service problem resolution. Familiar with modern software development, source control and change management methodologies. Excellent analytical and problem-solving skills, and ability to diagnose and resolve problems to meet customer service level expectations. Excellent organization and time management skills, to manage time and priorities to effectively respond to the support needs of multiple users, meet upcoming deadlines and commitments. Able to work in a professional environment with limited direct supervision. Strong customer service skills with the capability to manage customer expectations, fulfill commitments and meet project deadlines. Capable of identifying and implementing technical and business orientated process improvements.