Take the Next Step in Your Human Services Career - Join Us as a Benefits Program Worker II (Intake)

Are you experienced in determining eligibility for TANF, SNAP, and Medicaid? Do you have a deep understanding of policies and procedures-and know your way around VaCMS like a pro? If so, we want to connect with you about an exciting opportunity to make a meaningful impact with the City of Chesapeake's Department of Human Services!

We're looking for a skilled and motivated Benefits Program Worker II - Intake to join our team of professionals who are committed to helping individuals and families access vital public benefits and services.
In This Role, You Will:

• Conduct client interviews and perform in-depth assessments to determine eligibility for financial and medical assistance programs
• Navigate complex benefit program policies with confidence and accuracy
• Use VaCMS and other systems to process applications, track cases, and document outcomes
• Make timely, sound decisions and ensure all required documentation is accurate and up to date
• Refer clients to public and private resources that support their overall well-being
• Maintain a strong focus on service delivery and continuous quality improvement

What We're Looking For:

• Prior experience determining eligibility for TANF, SNAP, and Medicaid
• Proficiency in Virginia Case Management System (VaCMS)
• Strong policy comprehension, communication, and decision-making skills
• A commitment to public service and a passion for helping others

Why Join Us?

• Be a vital part of a team that supports the health and stability of our community
• Work in a supportive, fast-paced environment where no two days are alike
• Opportunities for professional development and career growth
• Competitive pay and great benefits in a mission-driven workplace

If you're ready to bring your experience, expertise, and empathy to a team that values your contributions-apply today and be part of something that truly matters.
The City of Chesapeake offers an exceptional range of benefits. Please browse our Benefits Brochure, for a full list of benefits and employee perks.PDN-9f4c8536-15b8-49d4-9f61-9efe6c03ec04