A well-established healthcare organization in Andover, MA is seeking a Customer Service Specialist to join its growing team. This is a full-time, temp-to-hire position paying $24/hour, with hours from Monday to Friday, 8:00 AM to 5:00 PM. The role is 100% in-office in Boston. The company, which operates a national pharmacy service for injured individuals, is expanding its newly formed customer service division and offers a dynamic work environment with opportunities for growth.

Job Responsibilities:

Serve as the first point of contact for patients and facilities using pharmacy services
Manage inbound and outbound calls with professionalism and empathy
Resolve patient concerns in real-time by coordinating across internal teams
Educate patients on their medication regimen and delivery process
Track and follow up on delivery statuses to prevent medication access disruptions
Ensure compliance with HIPAA and pharmacy regulations
Document all interactions and resolutions thoroughly
Contribute to patient satisfaction initiatives and service improvement efforts

Candidate Qualifications:

Experience in customer service, preferably in a call center or healthcare setting
Strong communication skills and the ability to multitask effectively
Familiarity with CRM systems, softphones, and call center tools
Knowledge of HIPAA and healthcare data privacy standards
Tech-savvy, organized, and able to remain calm under pressure
Passion for helping others and contributing to patient care outcomes

Qualified and interested candidates are encouraged to apply today for immediate consideration.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)