Our client, a leading healthcare organization is seeking a full-time Customer Service & Patient Collections Associate to support their Shared Service Center in Westwood, MA. This temporary position offers a hybrid schedule (1-2 days onsite weekly after training) with free parking and runs for 3-6 months, with potential for permanent conversion depending on budget and performance. Hours are Monday-Friday, 8:30 AM-5:00 PM, and the pay is $24/hour. Candidates must have updated vaccinations and immunizations, as required by the employer. Qualified and interested candidates are encouraged to apply today for immediate consideration.

Job Responsibilities:

Handle high-volume incoming calls, mail, and electronic inquiries regarding billing
Collect outstanding balances and update patient insurance and demographic information
Research and resolve patient billing inquiries
Communicate findings to patients accurately and in a timely manner
Alert management of recurring billing issues and assist with solutions
Verify insurance eligibility using various systems and payor contacts
Manage referrals received via multiple channels
Resolve issues from PCP and self-pay exception reports
Ensure proper documentation and maintain confidentiality in compliance with HIPAA

Candidate Qualifications:

High school diploma or GED required
Minimum 1 year of customer service experience in healthcare or call center
EPIC system experience strongly preferred
Strong communication and problem-solving skills
Comfortable handling sensitive information in accordance with HIPAA standards
Ability to work full-time hours and meet immunization requirements

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)