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Summary:

The Director of Family Support Services provides administrative, operational, and financial leadership for the day-to-day operations of the departments and programs within Family Support Services; and collaborates with organizational leaders to develop and deploy initiatives that advance the patient and family experience, driving strategy towards the achievement of goals.

How YOU Make a Difference
At Cook Children's, everyone should feel like family. The Director of Family Support Services is uniquely positioned to understand how healthcare experiences impact childhood development, emotional safety, and family dynamics. When we do this well, we establish a safe space for children to receive care and a strong advocacy and engagement for their own healthcare to last a lifetime. The Director of Family Support Services leads the programs and staff that educate towards and support these efforts to ensure we can deliver on our Promise. Using the Cook Children's Experience Standards of connection, collaboration and elevating experiences, the Director upholds our Promise through a culture of respect that values empathy, fairness, listening, engagement, encouragement, communication, belonging and an appreciation of partnership and teamwork.

How WE Make a Difference
The Patient, Family Member Experience team's mission is to give voice to what patients, families and members see, advocate for how experiences effect well-being, provide support and emotional safety, and elevate people, processes and technology. This role is surrounded by colleagues who are deeply passionate in bettering the human experience and consider their work a calling. Our Promise inspires us to perform at our highest level because we understand the impact we have every day on the lives of the children, families and caregivers we serve

Qualifications:

• Master's degree in Child Life, Child Development or related field

• 7 years of supervisory experience in a healthcare setting required

• Child Life Certification required

About Us:

Cook Children's Medical Center is the cornerstone of Cook Children's, and offers advanced technologies, research and treatments, surgery, rehabilitation and ancillary services all designed to meet children's needs.

Cook Children's is an EOE/AA, Minority/Female/Disability/Veteran employer.