Distribution Trouble Supervisor

JOB SUMMARY

The Distribution Trouble Supervisor will report directly to the Construction Field Manager. 

Leadership expectations and responsibilities include exhibiting behaviors in alignment with “Our Values,” Safety First, Unquestionable Trust, Superior Performance, Total Commitment and “Moving to Equity”. 

Core responsibilities of the position include:

• Lead the team in a Safety Excellence environment with a focus on learning and ensuring critical risk plans as well as our STEP observation tools are implemented.
• Strengthen a culture within the team that is inclusive, builds trust and is continuously improving.  This includes ownership of our Diversity and Inclusion efforts as well leadership in continuing to advance our Southern Company “Moving to Equity” plans.
• Optimize Trouble men coverage and moving team around Northeast Region as needed, managing capital splits & budgets, covered employee training and development
• Ensure consistent approach to repair versus replace decisions, contactor utilization and fatigue management
• Willingness to lead through change- own the messaging while maintaining a positive attitude.
• Work with peers on a weekly routine to manage a healthy, budget friendly trouble coverage plan for the Northeast Region.
• Assist Peers in managing after-hours contract resources for the Northeast Region.
• Provide employees with regular, constructive performance feedback and support them in their personal development.  
• Partner with Engineer and Distribution Supervisors to help develop teams in the Northeast Region.

Additional duties include: Partnering with Region External, Region Distribution and Trouble Supervisors, Distribution/Network, TMC Supervisors, and Engineering Supervisors to ensure customer satisfaction, quality of construction and responsiveness to all customer events are met. The position will be tasked with developing innovative methods to improve processes, drive efficiencies/productivity and implement strategy. 

 Education:

• High School Diploma/Equivalent; college degree is a plus

Experience Requirements:

• Seven years of distribution construction and/or distribution experience and knowledge of the construction, maintenance, and restoration of both overhead and underground services. 
• Extensive Storm Restoration Experience required.
• Knowledge of and experience implementing Section "0", Smith Driving System, NESC, Distribution Bulletins, DOPs, Tagging and Switching Procedures, Distribution Construction Standards, DOT requirements, environmental guidelines, and applicable OSHA regulations. 
• Working knowledge of Memorandum of Agreement, Customer Service Standards, Corporate Compliance Policies and the Code of Ethics. 
• Performance management experience and/or insightful understanding of the process of setting clear expectations and holding others accountable. 
• Demonstrated experience or ability to quickly learn applications that include but are not limited to: OFS, ARCOS , CATEE, TCMS Web, Dist View, JETS, MOBI, Microsoft Office applications (Outlook, Word, Excel).

Knowledge, Skills & Abilities Requirements:

• Demonstrated commitment to Safety Excellence
• Must have proven leadership results as well as documented cases of successful talent and employee development 
• Knowledge of Safe Work Practices, Distribution Bulletins, Human Performance and Distribution Specifications, Section "O", OSHA, etc. 
• Ability to establish and maintain cross-functional relationships
• Change Champion and management. 
• Ability to implement and drive strategic initiatives
• Knowledge/understanding of distribution operations practices and procedures
• Must have proven ability to be innovative.
• Demonstrated ability to recognize high profile opportunities and respond as needed without prompting.
• Ability to challenge and motivate others.
• Capable of planning, supervising and managing resources to control budget dollars.
• Excellent interpersonal and communication skills, both oral and written.

JOB RESPONSIBILITIES

• The TS will be responsible for the overall performance of their Team.
• Continually improve customer satisfaction by striving to exceed customers both internal and external expectations, meet all Safety goals, increasing productivity, and improving the distribution system reliability through quality construction and repairs. 
• Recognize and own high profile and critical customers with a focus on timely and effective upward communication to key internal parties.  
• Plan appropriate resources needed to complete jobs safely, on time, managing budgets, and with minimal external/stakeholder impact. 
• Utilize appropriate Performance Management to help individuals and teams to improve performance through coaching, development, training.  
• Help manage a Budget friendly, productive Trouble Coverage Schedule weekly (Filling OT shifts for vacations and vacancies).
• Reinforce and manage expectations around healthy challenges and a questioning attitude in the work environment.  Seek out and execute on opportunities to increase trust between employees, between supervisors, and between employees and supervisors. 

Behavioral Attributes

• Total commitment in Safety Excellence
• Must exhibit behavior consistent with Our Values – Safety First, Unquestionable Trust, Superior Performance, Total Commitment.
• Positive attitude and strong customer focus.
• Self-motivated and able to motivate others with a proven record of responsible behavior.
• Ability to make sensible decisions for Trouble Responsiveness and availability.
• Must be willing to work flexible schedule when necessary, during storm response.
• Ability to develop effective relationships and establish trust with teammates and customers.
• Develops and fosters an inclusive culture where employees feel valued and create an environment of trust, development, and continuous improvement.