Job Summary:
In addition to the responsibilities listed below, this position is responsible for entering, processing, and retrieving employee and other human resources-related information in records (e.g., benefits, disability, transfers, workers compensation), with a close degree of supervision; following clearly defined procedures and detail instructs to batch, sort, and categorize incoming packages based on priority levels and document type; batching, scanning, and indexing information packages (e.g., employee questionnaires, applications, subpoenas, terminations), validating the information, and producing requested documents; supporting the indexing of files correctly in the event of receiving anonymous documents, sending the files to queue for correction, and indexes unclassified documents with well-defined, specific instructions; assisting with clerical support (e.g., filing, file requests, photocopying, mailing, and word processing) as needed.

Essential Responsibilities:

Works with others within immediate work group to obtain basic information. Listens to and addresses performance feedback. Learns fundamental knowledge and skills; acknowledges strengths and weaknesses. Adapts to change and feedback with signficant guidance. Responds to the needs of others as directed to support completion of routine work tasks.

Follows clearly defined procedures and well-defined, specific instructions to complete routine tasks with significant guidance. Collaborates with others within ones team to address basic task issues; communicates status and escalates more complex issues. Adheres to established proceses, procedures, and deadlines, with guidance. Identifies and speaks up for improvement opportunities within own work.

Learns and applies methodology to mail distribution by: receiving, sorting, filtering, and delivering inter-department and external mail as prescribed with a close degree of supervision; learning commonly used, essential tools to document mail data (e.g., incoming packages); searching for packages that were not received with significant guidance; preparing outgoing mail (e.g., ensuring postage is acquired and in stock) following clearly defined procedures while also posting, delivering, and sorting outgoing mail; and learning to send certified mailing, use mail software (e.g., Walz), and track the certification of receipt electronically.

Learns how to complete routine shipping tasks by: following clearly defined guidelines and instructions to ensure internal and external shipping standards are met; preparing (pack, label, and stock/restock) routine shipments and materials for outgoing mail to all mail carriers (USPS, DHS, UPS, FedEx) with detailed instructions; and following well-defined, specific instructions regarding changes to shipping standards for improvements to efficiency in preparation process, under close supervision.

Learns and applies expense management methodology by: engaging in learning to document, as needed.

Learns about and carries out routine inventory management by: tracking, ordering, stocking, and responding to basic requests for supplies.

Assisting with vendor relationships by: coordinating repairs or replacements following a well-defined set of procedures, as needed.

Minimum Qualifications:

High School Diploma or GED, or equivalent OR Minimum one (1) year experience working in a corporate or business office environment.

Additional Requirements:

Knowledge, Skills, and Abilities (KSAs): Maintain Files and Records; Time Management; Service Focus; Computer Literacy; Organizational Skills