Under limited direction and in compliance with technical, administrative, regulatory, or professional standards and guidelines, serves as a key technical resource in administering and coordinating the City’s risk management and safety programs under the direction of the Risk Manager. Coordinates the full cycle of claims processing, including property, liability, workers’ compensation, subrogation, and cost recovery. Oversees the City’s Risk Management Information System (RMIS), manages claims data, and analyzes reports and dashboards to support risk mitigation, safety compliance, and informed departmental decision-making. Collaborates with City departments, third-party administrators (TPA), insurers, legal counsel, and brokers to ensure timely claims handling, contract compliance, insurance renewals, and safety reporting. Assists in coordinating City and Greenville Transit Authority (GTA) claims, supporting workers’ compensation case management and investigation processes. Serves as a liaison for citywide safety committees, incentive programs, and regulatory compliance, ensuring adherence to applicable Occupational Safety and Health Administration (OSHA), Americans with Disabilities Act (ADA), and state safety regulations. Supports the Risk Manager with the development, implementation, and ongoing monitoring of risk management, loss control, and citywide safety programs. Ensures compliant Certificates of Insurance (COI) are obtained from the City’s vendors, permittees, and business partners.

Essential Functions

% of Time

• Coordinate Claims and Incident Administration: Manage documentation, data entry, and tracking for incidents involving property, liability, workers’ compensation, safety, and ADA claims. Prepare and submit incident reports to TPA and insurers. Collect and analyze claims data across departments, identify trends and recommend mitigation strategies. Prepare technical reports, presentations, meeting agendas, and supporting documentation for claims management and settlements. Manage assigned subrogation and cost recovery claims not handled by the City's TPA. Handle specially assigned projects and research as designated by the Risk Manager.

25%

• Administer Risk Management Systems and Analyze Analytics: Serve as the administrator for the City’s RMIS, oversee data integrity, report structures, user access, workflows, report distribution, and manage the vendor relationship. Analyze dashboards and trend reports to assist the Risk Manager and City Safety Coordinators in monitoring risk exposures, safety trends, and program effectiveness. Coordinate system training for internal users and ensure timely updates of Material Safety Data Sheets (MSDS) and safety documentation. Generate monthly safety inspection reports and maintain compliance tracking.

20%

• Assist in Coordination of City of Greenville and GTA Claims: Assist in coordinating City and GTA claims, and supporting workers’ compensation case management and investigation processes. Work with claims adjusters, legal counsel, department managers, and employees to develop case management strategies, promote return-to-work plans, and ensure compliance with regulatory requirements. Provide guidance to supervisors and staff on workers’ compensation procedures and best practices.

20%

• Coordinate Safety Program Administration: Serve as a liaison for citywide safety committees, incentive programs, and regulatory safety compliance. Ensure OSHA-required recordkeeping and reporting are complete and accurate. Support emergency management planning, response, and recovery activities related to disasters.

15%

• Monitor Risk Compliance and Loss Control Programs: Assist in developing, implementing, and monitoring comprehensive risk management policies, loss control procedures, and corrective actions. Conduct risk assessments, safety investigations, and liability exposure evaluations. Monitor employee driver’s license records and coordinate compliance with internal safety protocols.

10%

• Manage Insurance Compliance and Certificates of Insurance: Review and track contractually required COI’s for City vendors, contractors, and partners. Maintain insurance compliance databases and coordinate with brokers and legal counsel to ensure appropriate coverage is obtained and current. Support annual insurance renewals and assist with contract reviews related to insurance, risk, and ADA provisions.

10%

Perform other duties as assigned.

• Bachelor’s degree in business, business law, insurance, risk management, environmental health and safety or a related field.

• Over four (4) years experience working with reporting software programs, RMIS, and Microsoft Office programs including Excel, and PowerPoint.

• Certification and/or experience in claims adjusting, insurance, safety or risk management, Registered Professional Adjuster (RPA), Certified Safety Professional (CSP), Associate of Risk Management (ARM) and/or other related certifications.

• Experience with RMIS SaaS solutions that use XML, SQL, or Java.

• Background in insurance/risk and safety.

• Valid South Carolina Class D Driver's License.

• Applicable laws, rules and regulations pertaining to municipal loss control and liability claims; specifically recordkeeping and reporting practices and safety principles, and all related procedures as it applies to the public sector.

• Federal, state, and municipal laws relating to occupational health and safety, including OSHA, Workers' Compensation Insurance, ADA, and other risk related rules and regulations.

• Methods used in accident investigation and claims adjustment; statistical analysis and formulas; records management and retention; and applicable computer software and web-based applications including Microsoft Office.

• General court process of restitution for claims recovery.

• Analyze problems, identify alternate solutions and outcomes, and provide recommendations.

• Appropriately interpret and adhere to relevant laws, policies and procedures, rules and regulations, and Memoranda of Understanding provisions.

• Implement effective customer service standards and effectively interact with the public while providing excellent customer service to individuals both inside and outside the City.

• Collect data and information, identify and analyze trends, effectively communicate and present findings.

• Accurately verify and reconcile large amounts of data and make mathematical calculations and draw logical conclusions; work with fractions, percentages, rations/proportions and measurements.

• Establish and maintain effective and cooperative working relationships with members of the public, City Administrators, Department Directors, employees, third-party administrators and insurance companies.

• Learn new technologies quickly and thoroughly.

• Handle multiple priorities and tasks.

• Prepare clear and concise reports including technical and regulatory reports; communicate effectively, both orally and in writing; and follow and implement safety rules and regulations.

• Maintain strict confidentiality.

• Write reports, agendas, policies, prepare business letters, general documents, and compose emails in a clear and professional manner.

• Operate equipment to include calculator, camera, level, and tape measure.

• Operate general office equipment to include scanner, printer, copier, telephone, and computer with Microsoft Office Suite.

• Utilize specialized software and systems to include risk management related software including incident intake system.

Primary Work Location: Office environment and occasional outside work.

Protective Equipment Required: None.

Environmental/Health and Safety Factors:

Occasional exposure to unpleasant environmental conditions and/or hazards. Occasional outside work. Seasonal exposure to extreme temperature and wetness and/or humidity.

Physical Demands:

Constantly requires fine dexterity, sitting, handling/grasping, vision, and hearing. Frequently requires talking, standing, walking, carrying, reaching, pushing/pulling, and twisting. Occasionally requires lifting, kneeling, climbing, balancing, bending, foot controls and crouching and stooping. Sedentary strength demands include exerting up to 10 pounds occasionally or negligible weights frequently; sitting most of the time.

Mental Demands:

Frequently requires time pressures, frequent change of tasks, irregular schedule/overtime, performing multiple tasks simultaneously, working closely with others as part of a team, tedious or exacting work, and noisy/distracting environment. Occasionally requires emergency situations.

The City of Greenville is an Equal Opportunity Employer. To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions. Prospective and current employees should contact Human Resources to request an ADA accommodation.

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.