Hours:

40

Schedule:

Monday - Saturday with a day off during the week for working Saturday.  Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs.

Comprehensive Benefits:

ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others.

Pay and Incentive Plan:

$24.66 per hour

In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success.

Purpose of Position:

This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success.

Accountabilities:

Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results.  This includes:

• Net Promoter Score target
• Employee Satisfaction target
• Satisfactory audits
• Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth.

Engage in supporting the key building blocks to ESL’s success including:

• Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer”
• Modeling ESL’s core values
• Engaging in continuous self-development
• Engage in Mentoring
• Supporting the VolunCare Program
• Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools

ESL has 33 branch locations throughout the Rochester and Finger Lakes regions. This position is flexing and floating to Westside Districts or Eastside Districts until placement is made at one branch. You will be eligible to receive a $160.00 car allowance at the conclusion of the month.  

Qualifications:

• Three years in sales/service in the financial services or comparable industry
• High School diploma or High School equivalency diploma required
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper
• Broad understanding of the financial services industry
• Proficient in making outbound calls to provide solutions to our customers
• Demonstrate skills and behaviors required for career progression
• Strong, communication, problem solving and decision making abilities
• A high degree of flexibility to support branch needs
• Proficient in building customer and peer relationships
• Proficient in PC applications
• Notary preferred; if not obtain within 12 months of filling role
• Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL
• Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper

We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010.

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