Job Summary
Responsible for ensuring that unit standards are maintained in terms of customer profitability, pricing, contracts and equipment investments. Collaborates on the development and implementation of customer and contract performance metrics and tools. Analyzes prospective customer agreements to assess profitability and risk; makes recommendations to improve profitability where needed. Develops financial and operational objectives. Ensures operational plans are aligned with business objectives. Contributes to functional strategy development. Has a greater degree of impact on business results and typically manages one or more groups of professional employees.Job Description
Core Responsibilities
- Analyzes actual results against expected performance and communicates areas for improvement.
- Develops, evaluates and implements performance metrics for functions supervised. Measures and analyzes actual performance and makes recommendations for improving profitability, where needed.
- Reviews and analyzes forecasts and recommends changes where appropriate. Updates forecasts with new developments to provide management with a current perspective of the business.
- Provides training and education to lower-level management, exempt and non-exempt team members on metrics and tools to improve financial performance.
- Collaborates with other operational departments such as Tech Ops, Construction and Business Services to ensure resources are available to support their daily needs and special projects.
- Works on expense budgets for unit.
- Hires, trains, evaluates, coaches and counsels staff.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Analytical Decision Making; Financial Acumen; Develop People
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
