APCO, a global communications consulting firm with offices across the globe is looking for a highly motivated Operations Assistant to provide exceptional customer service and ensure efficient and organized operations within our New York office, contributing to a welcoming and productive workplace environment. 

Primary Responsibilities

1. Customer Service:
   • Greet and assist employees, clients, and visitors with professionalism and a welcoming attitude as acting receptionist support.
   • Address inquiries and resolve issues promptly, ensuring a high level of satisfaction.
   • Build professional relationships with customers and other teams, embodying the company’s mission, values, and mission.
   • Serve as a role model for company and community service events.
2. Office Cleanliness and Maintenance:
   • Conduct multiple daily walkthroughs to maintain cleanliness and identify areas needing attention.
   • Manage the cafe ensuring cleanliness, order, and adequate stock of supplies.
   • Ensure conference rooms and kitchenettes are stocked with essentials like sparkling water, soda, and office supplies.
3. Event and Facility Support:
   • Assist with the setup, execution, and breakdown of corporate events, including food ordering and logistical support.
   • Maintain hospitality services, including conference room setup with food and beverages, and upkeep of kitchen/pantry areas.
   • Schedule and set up meeting rooms for staff and visitors, ensuring conference room readiness and cleanliness.
4. Administrative Support:
   • Handle all inquiries and communications through the main APCO phone line.
   • Perform administrative duties, such as copying, scanning, faxing, and document preparation.
5. Facility Management:
   • Monitor and report maintenance for repair needs within the office.
   • Assist with box, office, and occupant moves and perform light maintenance duties.
   • Address copier and equipment issues, ensuring they are stocked and operational.
6. Feedback and Accountability:
   • Communicate openly about challenges and solutions, ensuring alignment on duties and expectations.
   • Provide documentation of tasks, including photo evidence where applicable.
7. Special Projects and Additional Duties:
   • Take on additional responsibilities and projects as assigned by management.
   • Contribute to the continuous improvement of services and processes within the office.

Minimum Qualifications

• High school diploma or equivalent.
• Experience in a customer-facing role. 
• Excellent verbal and written communication skills.
• Strong organizational skills, problem solving skills, and attention to detail.
• Ability to multitask and manage time effectively.
• Basic proficiency in Microsoft Office Suite and email management.
• Requires regular physical activity, including lifting and carrying up to 50 lbs, twisting, turning, and standing for prolonged periods.
• Ability to work a flexible/extended schedule and meet deadlines.

Work Environment

This role is situated in an office setting and involves frequent interaction with staff, visitors, and external vendors. The position requires flexibility to accommodate varying schedules, which may include early mornings, late evenings, or weekend shifts. Adaptability is essential to meet changing priorities and maintain a high standard of service delivery.

Compensation Range

The US base salary for this position ranges from $45,000/year to $55,000/year. APCO targets an employee's pay within this range to be based on several factors, which include but are not limited to relevant education, skills, job-related knowledge, qualifications, work experience, credentials, internal equity and/or geographic location.

Careers at APCO

Through our recruitment, hiring and retention efforts, APCO is committed to building teams who bring the best possible expertise and robust perspectives to our clients. We embrace differences in experience, viewpoint and ideas, starting with our values and extending to our behaviors, policies and practices. We aim to create a positive work experience and welcoming environment where everyone feels they belong and can thrive.

We are proud to be an Equal Opportunity Employer and encourage applications from all qualified candidates regardless of race, national origin, citizenship, native language, sex, gender identity or expression, sexual orientation, marital or parental status, religion, age, veteran status, neurodivergence, mental or physical disability, medical history, pregnancy, political belief or affiliation or any other characteristic protected by law.