Department Name:  Work and Asset Management

Department Number: SCS0467

Location: Hybrid-Atlanta, Birmingham or Gulfport

Job Description – ARMS Application Support Analyst

Overview

This position will provide support for the Power Delivery Automated Resource Management System (ARMS).  As a key part of the team, the successful candidate will help innovate and configure the ARMS application, explore emerging technologies, and integrate with existing workforce management applications. 

To excel in this position, the candidate requires skills that include problem analysis and resolution (production support), root cause analysis, and addressing application life cycle management

Specific tasks and activities include:

• Production support (24X7); 1st line of support /case management
• Impact analysis (functional, application risk assessment)
• Manage production deployments, production verification testing and user implementation support
• User acceptance coordination with customer / bug tracking 
• Troubleshooting and resolving application quality issues
• Application life cycle management
• Compliance and change management controls adherence
• Application vendor interface and support
• Travel within the Southern Company footprint may be required on an “as needed” basis

Education / Experience

• Four-year college degree with a major in Computer Science, MIS, Engineering, or related field preferred
• 5 years experience supporting vendor applications 
• Experience with CGI OpenGrid preferred (Also know as Pragma Field and Pragma Cad)
• Experience with Windows Server and the associated suite of products: Reporting Services, Integration Services, etc.
• Experience with Oracle 
• Experience with C# or other object-oriented programming language
• Experience with IBM MQ, Oracle Advanced Queuing (AQ) or other Message-oriented middleware Experience with Microsoft BizTalk or other middleware/Integration Bus platforms
• Conversant in relational databases
• Possess a solid understanding of technical environments and software methods
• Customer service experience either directly or in a support role required
• Experience with Windows Server and the associated suite of products: Reporting Services, Integration Services, Failover Clustering etc.
• PowerShell experience preferred
• Splunk/SCOM experience preferred

Knowledge, Skills, and Abilities

• Ability to establish and maintain quality relationships with IT peers and management, vendors, and internal customer groups 
• Strong analytical and problem-solving skills required 
• Must be able to manage production support and project related activities simultaneously 
• Ability to work effectively with limited direct supervision
• Excellent customer service skills
• Risk assessment/mitigation skills
• Strong communications and interpersonal skills and ability to work effectively within a team environment
• Technical writing skills
• Ability to gather and document business and functional requirements
• Ability to estimate project costs and timelines
• Self starter and demonstrate initiative

Behavioral Attributes

• Safety oriented
• Takes personal ownership of career development
• Values trust, superior performance, and commitment to success
• Must have a strong desire to be a student of the business
• Methodical approach to solving problems
• Team oriented with a strong work ethic