Job Summary

Manage and coordinate contracted and non-contracted pricing for Medline customers regarding branded products.
Communicate with various parties on all aspects concerning pricing. Manage price change expectations related to contracts and non-contracted pricing.
Cultivate the day- to-day relationships with customers. Act as a liaison between vendors and sales reps (DSMs, PVAs, etc) to communicate and correct pricing misalignments, and ensure customer satisfaction.

Job Description

MAJOR RESPONSIBILITIES:

Collaborate with internal teams and the vendor community to manage customer distributed contracts and ensure pricing accuracy.
Research issues, address inquiries, and provide necessary support resulting from contract operations. Manage pricing requests from initiation through completion and communicate results accordingly.
Analyze, interpret, and determine best course of action to resolve issues related to pricing. Confirm pricing eligibility with appropriate parties. Communicate relevant updates and trend observation to both external and internal business partners.
Maintain SAP, Zendesk and other systems to provide visibility to requests and adhere to establish procedures in regards to documented back up for contract connections.
Document and review key processes and SOP’s with an eye towards improvement.
Create, maintain, and develop relationships with customers, sales teams, and vendor community.
Coordinate meetings between sales and customers to ensure customer expectations are being met and timely action is taken to address pricing issues. Engage the vendor community when required.
Perform weekly Price Change Notifications (PCN) audits to ensure accuracy and communicate changes to customers.

MINIMUM JOB REQUIREMENTS:

Education:

Bachelor’s Degree.

Certification / Licensure:

None required.

Work Experience:

At least 1 year of experience providing customer service to internal and/or external customers.

Knowledge / Skills / Abilities

Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.

Experience working through details of a problem, overcoming obstacles, and reaching a positive and successful solution.

Experience presenting to and communicating with various audiences.

Experience collaborating with internal resources and external resources.

PREFERRED JOB REQUIREMENTS:

Education:

Certification / Licensure:

Work Experience:

Customer service experience in a high call volume environment.

SAP, Vistex, Zendesk and/or AS400 experience.

Knowledge / Skills / Abilities:

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

The anticipated salary range for this position:

$56,160.00 - $78,520.00 Annual

The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best. Explore our Belonging page here.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.