Under the direction of the Manager, Operations Systems Services, the Business Analyst will understand and advocate for business objectives in technology projects, ensuring that systems and processes align with organizational goals. This role also involves analyzing, documenting, and optimizing business processes as well as supporting project requests and planning efforts by gathering requirements and collaborating with stakeholders to define business need. This role requires exceptional communication and interpersonal skills, as the business analyst will be a key conduit engaging with cross-functional stakeholders. 

About the Metropolitan Airports Commission

The Metropolitan Airports Commission (MAC) owns and operates one of the nation's largest airport systems, including Minneapolis-St Paul International (MSP) and six general aviation airports. The MAC's airports connect the region to the world and showcase Minnesota's extraordinary culture to millions of passengers from around the globe who arrive or depart through MAC airports each year.

• Serve as an advocate for business interests on technology projects through the gathering, documentation, and understanding of requirements needed for project delivery and ensuring division communication on project status.
• Participate in designing and executing business process improvements by mapping existing business workflows, coordinating with business units to identify opportunities for process improvements, and tailoring platform configurations to reflect optimized workflows, data sharing opportunities, and communications channels. 
• Establish solution objectives and evaluate information systems functionality to identify gaps and measure the impact to business operations.
• Validate business requirements for accuracy and completeness and effectively communicate them to both technical and non-technical stakeholders-ranging from frontline staff to C-suite executives-by tailoring the communication style and level of detail to suit each audience.
• Collaborate with department representatives and IT personnel on planning and prioritization of projects.
• Develop business cases for technology need in close coordination with operation team leaders. 
• Collaborate with the IT Department and business stakeholders to develop and maintain product roadmaps and lifecycle schedules for division software inventory.
• Represent the division, where assigned, for business interests on enterprise-wide technology initiatives and enterprise-wide teams addressing technology and facility-related business process improvements.
• Perform other duties as apparent or assigned.

Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

• Decision Quality - Making good and timely decisions that keep the organization moving forward.

• Resourcefulness - Securing and deploying resources effectively and efficiently.

• Ensures Accountability - Consistently achieving results, even under tough circumstances.

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization.

• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of unique needs of different audiences.

• Persuades - Using compelling arguments to gain the support and commitment of others.

• Courage -Stepping up to address difficult issues, saying what needs to be said.

• Instills Trust -Gaining the confidence and trust of others through honesty, integrity, and authenticity.

• Being Resilient -Rebounding from setbacks and adversity when facing difficult situations

• Bachelor's degree in Business Analysis, Computer Science, Airport Management, Business Administration, Project Management or at least seven years of experience in business analysis 
• Three years of experience in business analysis to include gathering requirements, writing system specifications, assisting with project plans, and executing and monitoring tasks and reports
• Experience with documenting and optimizing business process workflows. 
• Excellent interpersonal skills, technically curious, and self-motivated.
• Intermediate skill level and experience with O365 products.
• Analytical, critical thinking and problem-solving abilities.
• Strong management and organizational skills.
• Exceptional verbal and written communication skills, including the ability to produce documentation and presentations for a variety of audiences.
• Adaptable and capable of working in changing environments.
• Demonstrates independence in researching solutions.
• Outstanding attention to detail with superior time and process management skills.
• Valid driver's license.

• Experience in airport operations, specifically related to Part 139 operational requirements/workflows.
• Experience writing technical documentation.
• Excellent customer service skills with strong troubleshooting, research, and analysis skills.
• Ability to understand and communicate technical information to the end users in an easily understood manner.
• Experience with Software Development Life Cycle (SDLC)
• Familiarity with process improvement techniques (e.g., Lean, Six Sigma)
• CBAP, CCBA or ECBA/PMI-PBA Certification
• Reliable vehicle to commute between job sites.