Join NJM Insurance Group’s Medical Claim Services (MCS) team as a Business Process Analyst, where you will play a key role in driving process improvement and support business continuity and technology initiatives. This position requires subject matter expertise (SME) in Personal Injury Protection (PIP), Workers’ Compensation, and/or General Claims.

The ideal candidate will have a strong understanding of current business processes and the ability to identify, design, and implement effective improvements.

Essential Duties and Responsibilities:

• Monitor and triage the BPU Support Tracker, document production issues and coordinate resolution with IT, Production Support, and external vendors.
• Analyze existing processes and recommend improvements to enhance efficiency and effectiveness.
• Collaborate with cross-functional teams to define business requirements for transformational projects, system enhancements, and defect resolutions.
• Conduct root cause analysis to identify process or system deficiencies and propose solutions.
• Maintain accurate and up-to-date process workflow documentation, i.e., Visio.
• Support training initiatives by identifying needs and assisting in the development of training materials.
• Provide regular updates to management and impacted departments on process changes and project progress.
• Participate in enterprise and departmental projects, contributing to business analysis and testing efforts.

Required Qualifications:

• Experience with PIP Claims, Workers’ Compensation Claims, and/or General Claims.
• Strong decision-making, time management, and organizational skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio).
• Solid analytical and problem-solving capabilities.
• Ability to work independently and collaboratively in a fast-paced environment.
• Familiarity with business analysis and process improvement methodologies.
• Willingness to travel occasionally to NJM’s Hammonton and Parsippany offices (less than 10%).

Preferred Qualifications:

• Experience with systems such as ClaimCenter, OnBase, AgilePoint, Inspire, and DecisionPoint.
• Familiarity with Agile methodologies.
• Bachelor’s degree or equivalent professional experience.

Compensation: Salary is commensurate with experience and credentials.

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.