Requisition ID: 222208

Posting Locations: Charlotte

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Employee Stock Purchase Plan (ESPP)
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Basic and Supplemental Life Insurance

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Job Overview

The CCH Customer Ambassador Onboarding Specialist fully supports newly created FSOP and National Retail Sales (NRS) accounts and is responsible for end-to-end set-up before outlet myCoke active adoption. This includes, but is not limited to customer relationship management, field team partnership and collaboration, account management, channel selling strategy execution, equipment coordination, process education, the myCoke adoption process, and evolving administrative tasks. The CCH Specialist Customer Onboarding is a strategic sales professional with thought leadership that balances customer service with business needs and still drives results. This position cultivates relationships and communicates well at all levels and works closely with field sales and support teams to ensure execution standards, sales goals, and myCoke active adoption targets are met. Since the role is still subject to functional changes, the ability to adjust to task variation is a must.

Duties & Responsibilities

Customer Relationship Management: coordinates sales and operations activities and communicates delivery and equipment service timelines and logistics relative to the new outlets
Serve as the primary point of contact for all new outlet needs and issue resolution through stated new outlet timeline or myCoke active adoption (whichever comes first)
Cross-functional collaboration with various sales and operational areas (sales, delivery, schedules, equipment services, etc.) to coordinate timely, accurate, and productive initial, replenishment orders; manage Field requests and recurring communication to the Field regarding open items and to-dos
Administrative tasks to create and optimize new outlet set-up for National Retails Sales and customers of the like, using Club Coke Platform and, or Launchpad; Manage and process email correspondence from Field Partners
In charge of myCoke education, demonstrations, and tasks of the like to influence a superior active adoption process
Identify channel selling opportunities and account productivity gaps; deliver against sales targets; course-correct account through education and field partnership, as needed
Identify and track Market Unit trends and challenges related to the customer onboarding process; articulate creative strategies for resolve

Knowledge, Skills, & Abilities

6 months of previous experience in FSOP, Sales at CCCI is a plus
Excellent written and verbal communication skills in dealing with Sales Ambassadors, Customers, Field Sales Team, and Operations personnel daily
Ability to engage management, decision makers, and influencers at a variety of levels
Proven comprehension and demonstration of CCCI processes and procedures
Strong use of influencing skills, with the ability to gain customer buy-in, agreement, and commitment
Ability to work well independently and as part of a team
Proven sales and customer service skills
Superior time management, planning, and organizational skills, with the ability to handle multiple projects simultaneously, are required
Proficient with Sharepoint, MS Word, PowerPoint; Tableau a plus
This position interacts with teammates, business partners, and various members of leadership within Sales and Operations

Minimum Qualifications

High school diploma or GED
Knowledge acquired through up to 12 months of work experience

Preferred Qualifications

High school diploma or GED
Knowledge acquired through up to 12 months of work experience

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.