Innova Solutions is immediately hiring for a Customer Service Representative.

Position type: Full Time/Contract
Location: 100% Remote Role (Sacramento, California)
Shift: Remote Job : PST hours - 8:30 - 5pm PST

As a Customer Service Representative you will:

Job Description:
CSR with call center exp is must - handling inbound and outbound calls for inquiries.
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This is a remote position requiring candidates to work PST hours.. Employees must be available to work Saturdays, with one day off during the week and Sundays off. The specific schedule will be determined by the hiring manager after the start date. Customer Support Representatives (CSRs) will begin by handling UPS processing and later receive training on basic phone tasks.

Respond to customer inquiries through various channels (telephone, in-person, internet/email) ranging from routine to complex.
Gain in-depth knowledge of prescriptions, plans, products, services, and procedures, contingent on the Line of Business (LOB).
Utilize online purchasing and e-commerce knowledge, internet navigation, and payment processing/collection skills.
Perform eligibility verification, order status checks, shipping status updates, and stock availability assessments.
Accurately complete necessary documentation, letters, and form processing.
Conduct Quality Assurance testing for company software.
Research and resolve customer complaints/issues, determining appropriate resolutions.
Provide education and influence customers on the benefits of the company's products, services, and solutions.
Identify customer trends and communicate them to relevant business partners and leadership.
Maintain specific line-of-business customer service standards and support levels.
Stay updated on policy, procedure, and product/service changes to ensure accurate customer responses.
Attend benefit fairs, open enrollment meetings, and client meetings as required, with occasional overnight travel.
Support Sales Representatives with inquiries related to customer orders or general inquiries.
Process claims based on business needs and workflow fluctuations.

Job Specifications:

1-2 years of customer service experience in handling moderate to complex inquiries in industries such as call centers, insurance, manufacturing, software, telecommunications, retail, or eyewear.
Availability to work any shift, including weekends, holidays, and overnight as needed.
Demonstrated internet proficiency and understanding of basic browser settings.
Ability to work with multiple software programs simultaneously.
Proficiency in MS Office Suite.
Effective verbal and written communication skills for handling inquiries and documentation.
Strong interpersonal and rapport-building abilities.
Capability to ask relevant questions to identify customer needs.
Proven problem-solving, negotiation, and decision-making skills.
Ability to use discretion and judgment in customer interactions.
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment.
If acting as a third-party administrator (TPA) for payment processing, candidates will be subject to a credit check.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!
Prakash Bhagat
Sr. Associate - Recruitment
prakash.bhagat@innovasolutions.com
(+1) 678-831- 5493

PAY RANGE AND BENEFITS:
Pay Range*: $16.00 - $17:00 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

Named One of America's Best Employers for New Grads by Forbes 2024
Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.