Job Details

Description

This is an UNPAID internship.

Are you passionate about building a sustainable future? Do you have a proven track record of being a diligent and eager learner? E Source has an opening for a customer success intern to support the account management and customer success team. You’ll learn about how the utility industry operates and about E Source products and service solutions. Ultimately, you will gain broad experience in utility business, customer success operations, and business software systems.

To be successful in this role, you’ll need to be organized, task-oriented, and ready to learn about the electric and gas utility industry.

At E Source, our passion for sustainability and energy efficiency fuels our work. We provide research and advisory services to electric, gas, and water utilities with the goal of increasing the effectiveness of their operations, customer programs, and customer relationships. We’re on a mission to help our clients evolve into customer-centric organizations that make data-driven decisions. And we like to have fun while we do it!

What you’ll do

• Regularly review, analyze, and report client engagement data to account management team and research managers
• Join customer calls to get client engagement and task management experience
• Log meetings for customer calls and summarize the top learnings for product leads
• Help build and manage a database of customers’ topical interests and expertise areas
• Craft creative resources showcasing our upcoming events and content
• Make general updates to the CRM system 
• Review upcoming events for opportunities for more engagement and registration
• Review market research participation across our member base and recommend additional participation opportunities
• Analyze and summarize customer engagement reports

What will make you a good fit

• You’re passionate about the utility industry
• You want to learn more about the energy sector and account management practices
• You’re organized and helpful
• You’re comfortable with administrative tasks
• You’re task-oriented

Terms of employment

Temporary position; up to 40 hours per week; unpaid. Exact dates are flexible based on your schedule. Opportunity for current students to receive course credit.

A little about E Source

Utilities across the US and Canada face the same fundamental, day-to-day challenges: to ensure reliable service for every customer while maintaining and modernizing aging distribution networks and meeting regulatory requirements—all while keeping rates affordable. At the same time, climate change has created a common, universal call to action: to reduce our carbon impact, improve our environment, and ensure the prosperity of future generations.

At E Source, we’re dedicated to helping every utility become a Sustainable Utility. That means doing the hard work it takes to achieve goals that often seem at odds with one another:

• Environmental responsibility: Decarbonizing operations, reducing emissions, eliminating water leaks, and finding efficiencies
• Reliability: Providing safe, continuous, and consistent service in the face of increasing volatility caused by climate change, including extreme weather, drought, and fire
• Equity: Making services and programs truly available to all, especially low- and moderate-income residential customers and small and midsize businesses who are often disproportionately impacted by societal events
• Financial stability: Ensuring a bottom line that affords capital and operational expenditures while enabling innovation and giving back to our communities

E Source blends industry-leading research, predictive data science, and solution services to help utilities make better decisions to serve their customers, their bottom line, and our planet. With a commitment to practical innovation, we use more than three decades of utility-focused experience and our unique solution set to help our clients become a Sustainable Utility.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source. Employees who are interested in similar job opportunities in the future should visit the E Source careers page for a listing of all open positions and contact Human Resources to express interest.

We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.

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Qualifications