Client: Leading Trench company Role: Desktop Analyst Location: Houston, TX Schedule - 100% onsite Duration- 6 Months Pay rate: $15/hr- $ 20/hr Job Description Desktop / Helpdesk Analyst Position Summary:

• Provide exceptional customer support services via phone, walk-up, or support request ticket(s).
• Actively monitor, action, update, and close Fresh Service support tickets within pre-defined SLA's.
• Perform onboarding and offboarding activities for employees and contractors.
• Image Desktops and Laptops to prepare for deployment to end-users.
• Assist with managing, maintaining, and tracking corporate assets - Desktops, Laptops, Mobile Devices, iPads, etc.
• Actively monitor the Anti-Virus Portal and action alerts
• Perform Active Directory management tasks
• Perform O365 Management tasks

Other Day-to-Day Responsibilities:

• Assist with Jamf Mobile Device Management activities.
• Assist with VoIP Phone service activities.
• Shipping / Receiving Hardware to/from branch locations.
• Execute on assigned project task(s) and provide timely updates.

Desired Skills / Traits:

• Self-Starter, Team Oriented, Pro-Active, Focused, Attention to Detail, and Willingness to Learn
• Active Directory (On-Premises) Experience O365 Experience
• Desktop and Laptop Imaging
• Remote Computer Management Experience

PDN-9f27e389-e8af-4082-94a2-d1f812cb049d