Desktop Support Technician II US at Apex Systems, Inc. in Rutland, VT

Job#: 2059616

Job Description:

Desktop Support Technician

Apex Systems is immediately hiring for a Desktop Support Technician in Rutland, VT!

If interested in applying, please email a copy of your updated resume to Melissa at [email protected]

Location: On-site in Rutland, VT

Schedule: Monday-Friday, Core Business Hours

Contract Duration: 3-6 month contract-to-permanent-hire opportunity

Pay Rate: $20.00 - 23.00/hour

Day-to-Day Responsibilities:

· PC/laptop Deskside, Break/Fix Support, PC Refresh, Smart Hands, Non-standard image

· Be able to account for work using visual task board, Service-now Ticket System, and during regular team stand up meetings.

· Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.

· Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.

· Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes.

· Assure that all tickets requiring follow up work and/or calls receive appropriate attention.

· Assist with installations, configurations, upgrades, patch, and other maintenance actives of server equipment. Perform backup, recovery, and security procedures both planned or during emergency. Follow established procedures to detect, diagnose, and accurately report outage of critical site applications.

· Assist with diagnoses of network hardware and performance problems. Perform approved installation, configuration, and maintenance of physical network. Perform network system administration task both planned or during emergency.

· Comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customers site.

· Back up and burn end user data.

· Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.

· Assist Site Leader in the execution of established processes and escalations.

· Ability to handle multiple projects.

Requirements:

· 3+ years of experience supporting PC Hardware and software.

· Basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required.

· Deep understanding of diagnosing, troubleshooting, replacing PC/laptop hardware internal components (motherboard, hard drives, RAM, CPU), and understanding of troubleshooting PC software (Windows blue-screen, Outlook, connect network printers) as well.

· Understanding or work experience of server and network support within an enterprise to provide Smart hands / feet support.

· Working experience or strong understanding of enterprise technologies (Office 365, Win10 Professional, imaging, and ticketing systems. Having experience supporting applications related to engineering, manufacturing, and logistics is a plus.

· Confident, Positive Attitude to deliver great customer experiences and to be invigorated by constant personal interaction.

· Soft Skills is a must for this role. Candidate must have the ability to work with strong personalities. Coachable, Team Player able to meet customer expectations regularly and respond well to feedback from leadership.

· Dependability: Both to get work done independently, and for attendance for availability to work scheduled hours.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

EEO Employer

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.