Job Details

Description

Are you passionate about the clean energy future? Are you driven to help companies provide the best possible experience for their customers? We’re on a mission to help our utility clients evolve into customer-centric organizations that make data-driven decisions. And we like to have fun while we do it! 

As a Director within our Customer Consulting Practice, you’ll lead projects to help our clients solve complex problems in customer experience (CX), meter-to-cash, and customer energy programs. You’ll help analyze and evaluate processes, policies, and technologies that support their practices to deliver positive experiences and engaging communications, develop a customer-centric culture, and offer effective programs and services.

A little about E Source

E Source combines industry-leading research, data science, and consulting to help utilities make and implement better data-driven decisions that positively impact their customers, their bottom line, and our planet. Headquartered in Boulder, CO, we have teams across the US and Canada. Learn more at www.esource.com.

How you’ll help:

• Lead key projects around CX work, including strategy development, design thinking, journey mapping, and customer research to identify strengths and opportunities to improve the customer experience for our utility clients’ customers.
• Engage in the sales process with clients to clearly scope the solution along our delivery team
• Lead client meetings and workshops, work with our delivery team project planning and project status reporting and other activities as directed by project leaders.
• Develop processes and marketing content for the practice (e.g. standard operating procedures, case studies, white papers, etc.)
• Manage development of team members within the practice through performance coaching, career development, and skills enhancements
• Drive staff engagement by mentoring consultants interested in joining the customer practice
• Establish and maintain deep and trusted relationships with clients
• Manage partner and client relationships so E Source remains the ‘go-to’ partner or provider

What will make you a great fit:

• At least 15 years of consulting or industry experience and a minimum of 8 years consulting experience
• Previous experience leading large customer transformations across people, process, and technology
• Expertise in meter-to-cash and customer service operations topics
• Experience working with CIS vendors and implementors
• Ability to summarize complex material and develop excellent presentations that tell the story and engage our clients.
• Proven ability to take initiative and prioritize work.
• Critical-thinking and proactive problem-solving skills
• Demonstrated ability to collaborate and be a team player with the ability to work independently.
• Excellent written and verbal communication and presentation skills.
• Bachelor’s degree in business, marketing, or a related field, or equivalent work experience
• Willingness and ability to travel to client sites (currently estimated at about 50% of your work time, depending on client needs)

What you can expect

• Excellent insurance options, including medical, dental, and vision plans; company-paid life insurance; company-paid long- and short-term disability insurance; and medical and dependent-care flexible spending plans.

• A flexible time off (FTO) program where you can take as many paid days off per year as they need, with manager approval, while fulfilling their work obligations and ensuring proper coverage of their responsibilities.
• Flexible schedules, flexible work locations, and a paid parental leave benefit.
• A 401(k)/RRSP plan with a 3% employer match.

The budgeted salary for this position is:

• $200,000 - $240,000 USD + annual bonus.

Actual pay will be adjusted based on experience.

This role will require travel depending on the client expectations, and the needs of the engagement and to achieve expected sales. Travel could be extensive.

Applicants must be authorized to work for any employer in the US or Canada. We’re unable to sponsor or take over sponsorship of employment visas or Labour Market Impact Assessments (Cdn) at this time.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employees of E Source are encouraged to apply. To foster a positive work environment and company culture, we support our employees in their career growth at E Source.  If you are interested in similar job opportunities in the future, visit the E Source careers page for a listing of all open positions and contact Human Resources. 

We contact applicants directly via email using only our designated company email addresses with the domain of @esource.com. Please do not provide personal information to anyone over email and be wary of other accounts impersonating businesses.

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Qualifications