About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

We serve faithfully by doing what's right with a joyful heart.
We never settle by constantly striving for better.
We are in it together by supporting one another and those we serve.
We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

Eligibility on day 1 for all benefits
Dollar-for-dollar 401(k) match, up to 5%
Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Job Summary

Dir Access Services plans, organizes, and coordinates patient access for Baylor Scott White Health (BSWH). This includes admissions, registration, insurance verification, financial counseling, bed assignments, scheduling, and preliminary records. It develops and implements strategies, policies, and procedures for access services in BSWH hospitals, clinics, and care facilities. It ensures accuracy in admitting information, accommodation assignments, and financial arrangements. It designs programs to improve quality, efficiency, and patient experience through standardization, process improvement, and technology. It manages insurance coverage confirmation to meet hospital policy standards. It minimizes financial risk to BSWH through policy adherence, staff training, and outcome monitoring. It ensures compliance with legal and regulatory requirements. It coordinates with medical, clinical, or financial departments to align patient access procedures with other BSWH activities.

An entity Director translates and implements strategic plans and goals for their area. Makes final judgments on operational matters and ensures goals are achieved. Recommends policies and organizational changes for the area. Plans and executes projects and initiatives that meet annual goals. Plans and directs department operations, handling staffing, processes, budgets, and costs. Manages and advises subordinates to meet schedules, resolve technical problems, and monitor performance. Oversees a larger, more complex organization or functional area than a manager. Often has one or more managers or supervisors reporting to them.

Essential Functions of the Role

Directs access services for assigned area of responsibility for BSWH.
Recommends and implements strategic and operational plans and priorities for access services aligned to BSWH overall business goals.
Directs registration, financial counseling, and cashiering functions for all assigned areas. Manages statistical reports and monthly return reconciliation processes.
Manages and monitors vendor activities confirming access eligibility to minimize potential financial losses to BSWH.
Develops and implements access services policies, procedures, processes, and guidelines for assigned areas.
Monitors web-based or portal registration systems. Ensures workflows are efficient and transactions are processed timely and accurately for assigned areas.
Manages the application and compliance of rules for third-party payers, Medicare, Medicaid, and government programs. Implements new or revised regulatory requirements.
Collaborates with physicians, office personnel, associates, case managers, and others. Works with third-party payer review personnel to expedite the utilization review process. This helps avoid negative financial impact on the facility.
Manages continuous improvement activities focused on standardizing processes and achieving performance targets. Reviews financials, including up-front collections, denial management, and bad debt reduction.
Directs the implementation of access services system applications, process workflows, and associated training.

Key Success Factors

Bachelor's degree in finance, business, or related field preferred.
3+ years of experience in access services, revenue cycle, or related area.
Experience in a leadership role preferred.
Ability to develop access services and revenue cycle processes and controls in hospital and clinic environments.
Knowledge of regulatory requirements for patient registration in hospital and clinic environments.
Excellent customer and problem-solving skills.
Working knowledge of medical terminology and hospital and clinic operations.
Exceptional written, verbal, and presentation skills.

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 3 Years of Experience