Requisition ID: 215659
Posting Locations: Charlotte
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Our Secret Ingredient is our Teammates.
We offer great rewards, competitive pay, career advancement and growth opportunities.
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The primary purpose of the EQS Equipment Resolution Supervisor is to drive operational performance for the Phone Fix and Dispatch team by developing and optimizing team efficiencies with a focus on quality interactions and operational process quality.
Duties & Responsibilities
- Coach, teach, and train assigned Dispatcher and Phone fix Planners and Specialists to deliver operational plans and drive results through employee performance
- Review performance reports and scorecards to identify wins and opportunities, discuss results and work with managers to execute action plans that course correct and drive successful behaviors
- Daily review of equipment services reports and performance tracking, including scorecard methods; Provide input to management based on trends and observations; Resolve customer, business partner inquires
- Communicate with customers, equipment services team, and other cross functional partners to ensure alignment
- Execute action plans to capture customer opportunities that improve customer experience and operational performance
- Influence key staffing decisions and line of business assignments
- Expense management, including T and E and COUPA
Knowledge, Skills, & Abilities
- Must be able to effectively communicate
- Must be organized and have time management abilities
- Must be self motivated and give excellent customer service
- Must be proficient with computer skill, decision making, and priortization
Minimum Qualifications
- High School Diploma
- 1-3 years of experience
Work Environment
Office Environment
Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.