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The Coca-Cola Company
EQS Equipment Resolution Supervisor
Charlotte, NC
Feb 28, 2025
Full Job Description

Requisition ID: 215659

Posting Locations: Charlotte

Click here to view a Day in the Life of our Teammates!

Our Secret Ingredient is our Teammates.

We offer great rewards, competitive pay, career advancement and growth opportunities.

Full Time Teammates are also eligible for:

  • Paid Training
  • Paid Time Off plus paid holidays
  • 401(k) with Company matching on a dollar-for-dollar basis
  • Employee Stock Purchase Plan (ESPP)
  • Group Health Insurance – Medical, Dental, Vision & Disability
  • Basic and Supplemental Life Insurance

Refresh and Grow your Career with Us!

Job Overview

The primary purpose of the EQS Equipment Resolution Supervisor is to drive operational performance for the Phone Fix and Dispatch team by developing and optimizing team efficiencies with a focus on quality interactions and operational process quality.

Duties & Responsibilities

  • Coach, teach, and train assigned Dispatcher and Phone fix Planners and Specialists to deliver operational plans and drive results through employee performance
  • Review performance reports and scorecards to identify wins and opportunities, discuss results and work with managers to execute action plans that course correct and drive successful behaviors
  • Daily review of equipment services reports and performance tracking, including scorecard methods; Provide input to management based on trends and observations; Resolve customer, business partner inquires
  • Communicate with customers, equipment services team, and other cross functional partners to ensure alignment
  • Execute action plans to capture customer opportunities that improve customer experience and operational performance
  • Influence key staffing decisions and line of business assignments
  • Expense management, including T and E and COUPA

Knowledge, Skills, & Abilities

  • Must be able to effectively communicate
  • Must be organized and have time management abilities
  • Must be self motivated and give excellent customer service
  • Must be proficient with computer skill, decision making, and priortization

Minimum Qualifications

  • High School Diploma
  • 1-3 years of experience

Work Environment

Office Environment

Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

PDN-9e51285d-e5a6-40e0-ab97-71df831d96f9
Job Information
Job Category:
Management
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EQS Equipment Resolution Supervisor
The Coca-Cola Company
Charlotte, NC
Feb 28, 2025
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