POSITION SUMMARY: Responsible for managing the customer experience with Chemsolv. Owns the order fulfillment process for assigned accounts. Responsible for building partnerships with clientele and long-term business relationships.

About Chemsolv:
Founded in 1979, Chemsolv, Inc., based in Roanoke, Virginia, is one of the largest and most respected chemical distributors in the United States. We represent over 100 manufacturers of industrial chemicals, silicones, solvents, lubricants, metalworking fluids, and specialty products. We're proud to be consistently ranked among the Top 100 Chemical Distributors and are committed to continuous improvement and excellence in our operations.

In 2023, with the support of OpenGate Capital, we formed Integrity Partners Group (IPG) with Chemisphere and Eden Custom Processing. Together, we aim to expand our capabilities while continuing to provide our customers with the personal attention they deserve.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages a defined book of client accounts through multiple avenues of communication
• Owns and manages customer orders from initial contact to delivery
• Coordinates with Sales, Operations and Logistics to provide pricing and delivery information
• Enters orders into Datacor ERP
• Confirms orders and delivery dates
• Follows-up on customer orders and inquiries with thorough communication
• Actively manages orders/accounts to ensure delivery by checking stock for availability and delivery time
• Coordinates/communicates with other departments to ensure successful delivery of product
• Provides daily/weekly/monthly reporting to Customer Care Manager for review
• Provides superior customer service and maintains client satisfaction through critical thinking, problem solving and decision making
• Assist with training of team members as needed
• Other duties as assigned

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE:

• Bachelor's degree in business administration or communication or related field preferred or equivalent experience
• Customer fulfillment experience required
• Project Management skills required Proficient in Microsoft Office Suite required
• Knowledge of Datacor ERP preferred
• Proven customer service skills required
• Ability to troubleshoot and manage complex accounts
• Ability to multi-task
• Critical thinking skills required
• Works well in a team environment
• Dependable and punctual

WORK SCHEDULE: Monday - Friday; 8am - 5pm, EST COMMUNICATIONS REQUIREMENTS: Strong reading, writing, and presentation skills, including the ability to interpret professional materials, write reports and manuals, communicate effectively with various audiences, and handle calls professionally. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations.

Why Chemsolv?
At Chemsolv, we believe in rewarding our employees for their hard work and commitment. We offer a competitive benefits package that includes:

• Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• 401(k) with Employer Match
• And much more!

If you're ready to join a company that values your contribution and offers opportunities for growth, apply today and be part of our dedicated team!

Chemsolv, Inc. - A company committed to quality, safety, and your career.

Compensation details: 20-24

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