Hyatt Regency Clearwater Beach Resort and Spa
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Just steps from the beach, Hyatt Regency Clearwater Beach Resort and Spa has everything you might need right on site, from a year-round pool to in-house seafood and a rooftop restaurant and bar. We’re also close to the famous Pier 60, Clearwater Marine Aquarium, Busch Gardens, family-friendly activities and more.
The Front Office Manager is responsible for all duties of the front desk operation which includes staff training, inter-department communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
- Responsible for short and long term planning and the management of the hotel’s Front Office operations
- Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
- Maintain guest room inventory
- Coach and counsel employees to reflect Hyatt Service Standards and Procedures
- Perform all tasks of a Front Office Staff as needed to facilitate service
- Ensure all operations and cash handling are done per policies and procedures
- Maintain excellent communication with the housekeeping department
- Maintain information on prices, rates, specials, packages, programs, etc., while ensuring all staff are trained in all areas
- Analyze, investigate, and resolve guest complaints
- Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
- Insures proper staffing levels for customer service goals
- Coach and counsel employees to reflect Hyatt service standards and procedures
Benefits & Perks:
As a colleague, we have you covered with awesome benefits and perks! Some of those include:
- Free parking
- Discounted Rooms at any participating Hyatt location starting on your first day of employment
- Up to 12 complimentary rooms at any participating Hyatt location after 3 months of service
- Free colleague meals during shift
- Free uniforms
- Medical, Dental, Vision, Prescription Insurance (after 30 days for full-time colleagues)
- 401k plus company match
- Tuition Reimbursement
- Discounts at various retailers – Apple, AT&T, Verizon, Headspace, and many more!
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
- Demonstrated ability to effectively interact with people of cultural, disability, and ethnic backgrounds
- 4 years or more of progressive hotel Rooms Management experience (typically with Hyatt)
- With opening hotels, previous hotel pre-opening experience preferred
- Service oriented style with professional presentations skills
- At least 2 years progressive management experience within the Rooms Division of a hotel
- Hotel/Hospitality degree an asset
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
- Clear concise written and verbal communication skills in English
- Must be proficient in Microsoft Word and Excel
- Must have excellent organizational, interpersonal and administrative skills