GENERAL STATEMENT OF RESPONSIBILITIES & DUTIES:
You are responsible for providing superior customer service to the Museum's large number of Members and Donors. You support the institution's fundraising goals by servicing a diverse group of constituents who provide a significant part of the Museum's curatorial and operating funds. You assist with the administrative work of the Operations division of Institutional Advancement by maintaining data integrity, processing payments, and creating system documentation.
PRIMARY RESPONSIBILITIES & DUTIES:
Serve as initial point of service for all the Museum's Members and Donors
Oversee the general Member and Donor Services Outlook inbox, ensuring responses to inquiries are addressed in a timely and professional manner
Assist with all Member and Donor Services phone lines; answer inquires, create and/or update orders, memberships and constituent records, process payments
Research processing errors and constituent record discrepancies; run regular (CSI) reports to identify potential issues
Create and maintain documentation, communication templates and FAQ's to support the Museum's policies and initiatives
Track and escalate feedback to identify areas to optimize Member and Donor communications
Support fellow teammates and assist in training of new staff
Assist with other administrative tasks as directed by supervisors
Other related duties
EDUCATION & EXPERIENCE:
Proficiency with Microsoft Office suite
Knowledge of ticketing systems and fundraising databases (CRM).
Demonstrated strong problem-solving skills, with the ability to troubleshoot customer service and technological issues
Demonstrated capacity to work in a collaborative hybrid team environment, but also independently as needed
COMPENSATION RANGE:
Pay Rate: $29.00 / Hour
The advertised pay scale reflects the good faith minimum and maximum salary range for this role. The advertised pay scale is not a promise of a particular wage for any specific employee. The specific compensation offered to a candidate may be dependent on a variety of factors including, but not limited to, the candidate's experience, education, special licensing or qualifications, and other factors.