Description

About A&M

Alvarez & Marsal is a leading independent global professional services firm, specializing in providing turnaround management, performance improvement and corporate advisory services.  With over 9,000 professionals based in 70+ locations across North America, Europe, Asia, and Latin America, our firm excels in problem solving and value creation.  Drawing on a strong operational heritage and hands-on-approach, our professionals work closely with organizations and stakeholders to help tackle complex business issues and maximize value.

Position Overview         

Alvarez & Marsal is seeking an enthusiastic, self-motivated Intranet Operations Analyst to join our Knowledge Management (KM) team. This role is part of a developing KM team, and candidates should be prepared to influence the strategic direction and building of the capability. The successful candidate will play a vital role in contributing to the management and continued development of the firm’s global intranet, employee engagement, and KM offerings.

Principal Responsibilities:

Global Intranet Content Management

• Assist with the management of the intranet homepage and landing pages to ensure a proper balance of content and tools.
• Build relationships with content providers across the firm, which include marketing and business development leaders, content strategists, and others throughout our business units and corporate groups.
• Develop and maintain sites, pages, and libraries, as well as author content for the global intranet site and other communication campaigns.
• Manage content calendars and content gathering processes to keep the intranet up to date with the latest news, communications, and files.
• Monitor intranet analytics and provide reports that help content owners improve their presence on the site and drive usage of the intranet.
• Champion the use of the intranet, promoting the business benefits, and encouraging adoption across the Firm.

Online Community and Technology Support

• Support and moderate online communities within our technology environment
• Assist in the planning, implementation, and/or ongoing maintenance of our various technology applications within the Microsoft 365 environment

KM Growth and Advocacy

• Support the growth and evolution of the KM team at A&M by applying KM best practices in ways that best ensure success of KM support model.
• Share, influence and encourage best practices and knowledge sharing throughout region and firm, specifically around KM practices and Microsoft 365.

General/Other/Misc:

• Demonstrate a willingness to assist with tasks outside immediate key role requirements for the benefit of overall organizational success.

Qualifications

• Recent college graduates and/or experienced professionals with 0-3 years of experience in knowledge management, internal communications, or content management.
• Bachelor's degree in related area or similar work/technical experience in Business Studies, Business Administration, Management or Technology.
• Internship or work experience with transferrable skills preferred.
• Microsoft 365 and SharePoint experience preferred.

Desired Skills and Attributes

• Experience or familiarity with SharePoint Online (SPO) or other intranet products
• Ability to run and analyze reports and dashboards using Power BI or other tools to monitor content effectiveness and trends.
• Knowledge and experience operating in the full Microsoft 365 ecosystem is also highly beneficial.
• Excellent writing and communication skills with ability to present various ideas and solutions for all audiences.
• Design experience using Adobe Creative Suite or similar products.
• Consultative approach when partnering with the business.
• Project and change management skills.
• Strong interpersonal skills with ability to effectively interact with multiple stakeholder groups and senior management.
• Ability to drive to results, in a fast-paced environment, while having a flexible work style.
• Close attention to detail.
• Demonstrated history of operating with urgency, responsiveness, and client first focus.

The salary range is $60,000 - $75,000 annually, dependent on several variables including but not limited to education, experience, skills, and geography. In addition, A&M offers a discretionary bonus program which is based on a number of factors, including individual and firm performance.  Please ask your recruiter for details.

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