CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a ML Ops / LLM Ops Engineer. Join us and support CSAA IG in achieving our goals.    
Your Role:
We are seeking a visionary and experienced IT Manager to lead the Data Pipeline Engineering function within the larger Data and AI Platform Engineering department. This role is crucial for ensuring the success of our data engineering practice by demonstrating solid data engineering knowledge and leadership experience. You will provide strategic direction, manage multiple complex IT project teams, and ensure that our systems and products meet the highest quality standards and customer service expectations.
Your work:

• Working within information technology standards established by the CIO and the CSAA IG Technology organization, this position provides leadership and direction in their area of responsibility.
• Manages to departmental budget.
• Participates in development of standards and evaluates specific technologies, general technology trends, competencies, strategies and methodologies.
• Manages multiple and/or highly complex IT project teams.
• Leads technical efforts of project teams involving other managers and/or consultants.
• May participate in setting short-term strategic direction as well as operational policies for the I.T. Organization.
• Ultimately responsible for ensuring that Systems and Products are maintained to appropriate quality objectives and are enhanced as directed by the business community, and ultimately meet the customer service standards set by the department.
Required Experience

• Bachelor's degree in related area (Computer Science, Engineering, or Business) or an equivalent combination of education and experience
• 10 to 15 years' experience in a similar technical environment
• 5+ years management experience in the this IT domain area
• Ability to plan, organize and achieve coordinated objectives
• Demonstrated ability to adjust focus to meet changing priorities, alteration in strategic directions and shifting customer needs
• Ability to plan, organize and achieve coordinated objectives
• Ability to influence vendors on product/service direction and resolve significant business issues
• Accountable for ensuring effective utilization of available resources and a cooperative, team atmosphere
• Demonstrated successful track record of managing projects of medium to large scope, complexity and budget with documented track record of success
• Demonstrated skill in conceptualizing creative technical solutions, documenting them, and presenting/selling them to senior management
• Demonstrated blend of creative problem solving and technical skills for refining existing theories and/or developing new system approaches or competency development to seize opportunities to enable business success
• Ability to express complex technical concepts in terms that are understandable to the business
• Exceptional business and technical writing skills and presentation skills
• Superior project management, consulting, negotiation, customer service skills; as well as the ability to effectively model and mentor others in systems competencies
• Strong analytical and conceptual skills
• Demonstrated track record in new concept development for a variety of projects and complex technical plans
• Ability to multi-task within flexible working environment
What would make us excited about you? 

• Specific project management experience in the insurance arena
• Experience in applying in-depth understanding of emerging technologies, business best practices and overall market trends
• Creates a collaborative, inclusive and psychologically safe environment, demonstrating authenticity and fostering trust to inspire and empower team members and colleagues 
• Actively shapes our company culture through words and actions (e.g., supporting employee resource groups, mentoring employees, volunteering, joining cross-functional projects, encouraging team member involvement in these activities) 
• Champions our cultural norms (e.g., willing to have cameras when it matters: interviewing candidates, building relationships with team members, etc.) 
• Translates our enterprise strategy and priorities for their team members to connect to the bigger picture 
• Demonstrates a company ownership mindset, thinking beyond boundaries of their own area 
• Travels as needed for role, including enterprise meetings, divisional / team meetings, and other in-person meetings 
• Fulfills business needs, which may include investing extra time, helping other teams, etc
CSAA IG Careers   
At CSAA IG, we're proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.  
Join us if you... 

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging. 

• COMMIT to being there for our customers and employees. 
• CREATE a sense of purpose that serves the greater good through innovation.  
Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!Read more about what we offer and what it is like to be a part of our dynamic team at [https://careers.csaa-insurance.aaa.com/us/en/benefits ](https://careers.csaa-insurance.aaa.com/us/en/benefits)
We communicate via email, so check your inbox and/or your spam folder to ensure you don't miss important updates from us. If a reasonable accommodation is needed to participate in the job application or interview process, please contact [TalentAcquisition@csaa.com](mailto:TalentAcquisition@csaa.com).  
As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues' different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us. 
We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers' evolving needs. 
CSAA Insurance Group is an equal opportunity employer.
 
#LI-NM1 
#HP_RXPDN-9f1e4bea-55b9-4c4f-80df-792c89104ea5