About Us
Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.
Our Core Values are:
- We serve faithfully by doing what's right with a joyful heart.
- We never settle by constantly striving for better.
- We are in it together by supporting one another and those we serve.
- We make an impact by taking initiative and delivering exceptional experience.
Benefits
Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:
- Eligibility on day 1 for all benefits
- Dollar-for-dollar 401(k) match, up to 5%
- Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
- Immediate access to time off benefits
At Baylor Scott & White Health, your well-being is our top priority.
Note: Benefits may vary based on position type and/or level
Job Summary
Hybrid position located in Dallas, TX
The Manager of Specialty Transformation leads efforts to improve patient access across specialties by identifying and addressing barriers within scheduling, decision trees, and care delivery pathways. This role partners with clinical and operational teams to redesign workflows, optimize and maintain scheduling decision trees, implement access-enhancing initiatives, and monitor key performance indicators. Responsibilities include aligning transformation efforts with organizational goals, supporting leaders in driving sustainable change, and contributing to strategic planning and resource allocation related to access.
Essential Functions of the Role
- Leads daily transformation operations, including project assignments, stakeholder engagement, workflow redesign, and coordination across clinical and administrative teams.
- Is accountable for implementing and sustaining access and optimization initiatives within assigned specialty areas.
- Oversees planning, testing, implementation, and continuous improvement of access transformation projects using approved methodologies and data insights.
- Provides training and coaching on new workflows, tools, and processes to support operational adoption.
- Partners with cross-functional teams to improve scheduling workflows, capacity management, referral coordination, and patient throughput.
- Leads or supports the development and documentation of business requirements, success metrics, and change strategies in partnership with operational and clinical leaders.
- Maintains working knowledge of healthcare access tools, technologies, and industry best practices related to specialty care.
- Develops and maintains detailed project plans, timelines, and resource estimates for key transformation milestones.
Key Success Factors
- Firm leadership, problem solving, team building, and judgment making skills.
- Skilled project manager with ability to articulate business needs.
- Excellent written, verbal, and reciprocal communication skills.
- Ability to balance short-term problem-solving with long-term strategic focus in a dynamic environment.
- Comfortable navigating ambiguity and driving innovation in a complex healthcare system.
- Demonstrated experience leading complex, cross-functional projects in clinical or operational settings.
- In-depth understanding of EPIC decision trees
Proficiency in EPIC and Microsoft Office tools.
Belonging Statement
We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.
QUALIFICATIONS
- EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
- EXPERIENCE - 5 Years of Experience
