About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Job Summary

As the Patient Safety Officer, you will manage one or more hospitals. You provide leadership and expertise to establish a culture of safety that will minimize hazards and patient harm by applying the BSWH Safety and Quality Plan: Guiding values. As the PSO you will also examine and integrate data from internal and external resources and work collaboratively to develop programs that support Zero Preventable Harm.

The ideal candidate will be:

• A great communicator, both written and verbal
• A team player and collaborator
• Possess excellent time management skills
• Experience with process improvement planning and implementation
• Experience with Data Management
• Basic knowledge on infection prevention.

Essential Functions of the Role

• Assumes the leadership role for a safe culture by sharing accountability for PS throughout the facility/organization.
• Oversees the management and use of event information to benchmark and track progress to zero preventable harm.
• Works with facility managers, as well as clinical risk management to ensure thorough and timely event management.
• When adverse events cause harm to patients, the PSO will participate in the implementation of an early intervention action plan.
• Trains new facility managers on the event reporting system. Establishes processes and expectations for thorough, credible, and timely event reviews and management.
• Communicates the Patient Safety strategy, tactics, and status updates regularly to hospital administrators and other key stakeholders. The PSO meets regularly with facility managers, clinical risk management, and managers. They discuss and develop next steps or actions for adverse events that meet established criteria.
• Is a trusted agent for clinical staff to report concerns about aspects of care that may result in patient harm.
• Collaborates with facility and system managers to develop, adopt, implement, evaluate, and sustain policies, procedures, guidelines, and toolkits. These processes support meeting publicly reported and internal measures, including but not limited to:
  • Hospital Acquired Infections / Hospital Acquired Conditions
  • Patient Safety Indicators (PSIs)
  • Falls Prevention Program & Reduction
  • Hospital Acquired Pressure Injuries
  • Medication Management (i.e. Infusion Pump Compliance, Bar Code Medication Administration)
  • TDSHS Preventable Adverse Event Reduction
  • Facility Patient Safety Dashboard/Scorecard
• Serves as the facilitator for Leap Frog submission.
• Review and ensures compliance with National Patient Safety Goals.
• Serves as chairperson or member of the Hospital's Patient Safety (PS) Committee.
• Assists with developing process improvement plans and policies. Performs evaluations, examines reports, and ensures compliance with quality, performance, and Patient Safety requirements.
• Decreases future harm risk by evaluating and redesigning systems to improve care processes, like pressure functions, checklists, and human factors.
• Manages patient safety initiatives, educates staff on patient safety, and promotes overall compliance and improvement.
• Provides data from AE reports to support and monitor safety initiative programs for high-risk patient populations.
• Participates in Patient Safety & Zero Harm Rounds to identify risks. Empowers staff to identify and resolve patient safety concerns.
• Regularly reports PS data, and updates on PS programs/initiatives to facility executive leadership, managers, and medical staff administrators.
• Represents the facility at various system committees or councils. Participates in process improvement initiatives within those committees. Supports the spread of best practices within their facility.

Key Success Factors

• Certified Professional; Patient Safety (CPPS), Healthcare Quality (CPHQ) or Healthcare Risk Management (CPHRM) highly preferred.
• Experience in patient safety, quality, or risk management, highly preferred.
• Effectively report, investigate, and evaluate patient safety incidents, medical errors, and potential risks using the Adverse Event (AE) reporting tool. This can be done by thorough chart review and/or interviews as needed. Adverse Event reports are reviewed daily within the standard work week or when leadership notifies of an event. Work collaboratively to develop responsive programs that support a culture of patient safety and reduce adverse events or hazards.
• Provides data from the Event Reporting System to facility managers. This supports and monitors harm reduction programs' effectiveness, like fall reduction. Creates a trusted environment for employees to report concerns and maintains confidentiality.
• Improve consistent delivery of evidence-based care and reduce preventable harm. Focus on reliability and use a structured framework to collect and examine data on outcomes and processes. The Model for Improvement (PDCA) is used in improvement processes at BSWH.
• Supports and facilitates systems and processes to promote safety and reliability. This helps reduce preventable patient harm.
• Partner with facility leadership to create activities that support a fair and consistent environment. This promotes learning, safe systems, and manages behavioral choices related to patient safety. Examples include Patient Safety Rounds and Event Response.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Eligibility on day 1 for all benefits
• Dollar-for-dollar 401(k) match, up to 5%
• Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more
• Immediate access to time off benefits

At Baylor Scott & White Health, your well-being is our top priority.

Note: Benefits may vary based on position type and/or level

Belonging Statement

We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 3 Years of Experience
• CERTIFICATION/LICENSE/REGISTRATION - Registered Nurse (RN)