At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

In August 2022, the MBTA launched the Quality, Compliance, & Oversight (QCO) Department to implement and oversee its response to the Federal Transit Administration's (FTA) findings and directives contained in a Safety Management Inspection (SMI) report. The report included a systemwide review of rail transit operations, training, vehicle maintenance, signals and train controls, and track access. It also covered capital project delivery, traction power, facilities, and safety management. In response to the FTA, QCO has developed a series of Corrective Action Plans (CAPs) that has been approved by FTA for implementation. 

This role will support QCO to implement and oversee its response to FTA findings and the directives contained in a Safety Management Inspection (SMI) report. QCO is looking for three (3) co-ops who want to develop and strengthen their business and process improvement skills while working on QCO-related, cross-functional projects. Co-ops will get guidance and mentorship from the MBTA's Quality, Compliance, and Oversight team, and they will be on the front line of a mission-critical engagement, essential to the operation and reputation of the MBTA. This role requires strong communication skills, patience, and a solution-oriented attitude.

This is a six-month position, with a tentative start date of 09/02/2025. Based on background and experience, co-ops will be placed with one of QCO's three teams:

• Workforce
• Data, Systems, & Communication
• Quality Management
• Policies, Rules, & Procedures

The Document Management team is further divided into three (3) "strands" related to the document lifecycle. These strands are discrete in function but work collaboratively:

• Document Control
• Records and Information Management  
• Archives and Digital Asset Preservation  

• Assist senior management and others with duties related to the delivery, implementation, and oversight of the MBTA's response to FTA findings and directives contained in the SMI report.  
• Respond to each inquiry, whether from a customer, vendor, or co-worker in a professional and courteous manner.
• Participate in team / staff meetings, organization events, fieldwork, project teams, or other duties as needed.

• Perform all other duties and projects that may be assigned.
• Each of the three QCO teams has additional responsibilities:

1. Working under the direction of a Senior Director, interact with line staff, consultants, and management as necessary to ensure timely and correct implementation of Corrective Action Plans (CAPs).
2. Participate in and assist with regular meetings with QCO, Advisory Groups created to assist with Corrective Action Plan (CAP) compliance, and consultants who track progress, troubleshoot problems, and prepare for presentations to the FTA.
3. Assist QCO in determining compliance with the Corrective Action Plans (CAPs) agreed to by the FTA and the MBTA.

1. Working under the direction of the Director, interact with DM staff, consultants, and management as necessary to ensure assigned projects are completed in a timely manner.
2. Participate in regular meetings with Document Management and departmental stakeholders.
3. Help organize and enhance access to key documents, which will be shared on different platforms for different users.
4. Assist with enhancing current file management systems and internal SharePoint Team site.
5. Assist with identifying documents and assigning metadata as directed.
6. Assist with records appraisals as directed.

Quality Management:

1. Working under the direction of the Director, interact with QM staff, consultants, and management as necessary to ensure assigned projects are completed in a timely manner.
2. Participate in regular meetings with Quality Management and departmental stakeholders.
3. Assist in establishing processes that will measure and track the MBTA's fleet and infrastructure functions.
4. Assist with audits, inspections, and analysis.

* The statements contained in this job description are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position. The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.

• Enrolled, for entire duration of employment, in an accredited college / university in a Bachelor's or Master's degree program.
• Project management skills.
• Proficiency in Microsoft Office, specifically Office 365.
• Advanced analytical, conceptual, and problem-solving abilities.
• Advanced presentation and interpersonal skills, including presenting ideas in user-friendly language.
• Ability to communicate clearly and concisely.
• Ability to establish and maintain effective working relationships with peers.
• Ability to conform to shifting priorities, demands, and timelines.
• Ability to manage multiple tasks with minimal supervision.
• Ability to independently commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Authorized to work in the United States (international students in CPT, STEM, or OPT programs through a university are eligible to apply).

* The above statements are intended to describe the general nature and complexity of the work being performed by staff assigned to this job and do not represent an exhaustive list of all duties, tasks, and responsibilities required.

• No substitutions.

Preferred Experience and Skills

• Experience with Microsoft SharePoint
• Experience with File Management Systems
• Experience with audits, inspections, and analysis.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
• Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
• Ability to provide internal and external customers with courteous and professional experiences.
• Ability to work effectively independently and as part of a team (or supervise, if required).
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including a physical examination and drug and alcohol screenings.
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
• Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting their positions and throughout the duration of their program.

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. Recruitment team does not have access to existing employee data / history.
3. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
4. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
5. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA, but a valid work authorization and U.S. Social Security Number are required prior to starting work. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
6. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
7. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
8. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
9. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
10. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
11. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.
12. Intern / Co-Op / Fellow Benefits: Employees taking part in an internship, co-op, or fellowship at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on city from which the employee commutes to work, at no cost. However, no additional benefits are currently offered for interns, co-ops, or fellows.