Allied Universal, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve. We offer comprehensive benefits for most full-time positions, including medical, dental, and vision coverage, life insurance, a retirement plan, employee assistance programs, company discounts, perks, and more.

Allied Universal is seeking to hire a Security Scheduling Clerk to work at a Tech site in Cupertino, Ca!

Pay Rate: $30 Hr

Shift: Grave (2200 - 0645) Tuesday - Saturday

(Must have 2 + years of customer service, scheduling experience, access/badging experience and strong computer skills)

**Security Supervisory experience preferred**

*Must have a valid CA Guard Card*

Allied Universal Services is currently searching for a Security Scheduling Clerk. The Security Scheduling Clerk will be working in a corporate environment for Allied Universal Services. Our officers allow us to accomplish our company's core purpose which is "to serve, secure and care for the people and businesses in our communities". The Security Clerk will plan and coordinate all aspects of internal schedules to provide the best service to the client. They coordinate with the Events team for all campus events, and with the Security Officer Request team for all posts that need to be staffed. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast paced and dynamic work environment and enjoy solving complex issues with optimism.

Essential Job Function:

Maintain records to establish accurate billing and processing information.
Coordinate work schedules and provide administrative support for all field operations and special projects.
Responsible for ensuring mileage reimbursements are accurate.
Work with a team of schedulers to staff over 500 employees.

Minimum Qualification:

High school diploma or equivalent
Must complete and maintain state Guard Certification as prescribed by presiding state law, as well as all client requested certifications; all documentation and fees are the responsibility of the employee unless otherwise noted
Passion for customer service and ownership of the customer experience
Quick learner who possesses effective time management: the ability to multitask, prioritize, demonstrate excellent organizational skills and attention to detail is a must
Effective oral and written communication is a must
Able to work in a fast-paced help desk environment
Aptitude for acquiring skills in technical troubleshooting and eagerness to learn and take on new challenges
Experience in troubleshooting badge and access management issues, and Knowledge of security device programing and functionality is a PLUS
Preferred experience in VidSys, Lenel, Excel, Filemaker, Intaglio, or equivalent technical skill
Knowledge of Mac computers preferred
Must be flexible on schedule, including availability for weekends and holidays
Builds productive internal and external working relationships
Exercises judgment within defined procedures and practices to determine appropriate action
Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Experience working with Microsoft Excel and Google Suite
Excellent Communication skills, both verbal and written
Previous experience with ticketing systems and/or project management system
Understanding of or previous experience in a technology driven environment
Proactive attitude and dependable
Excellent customer service skills
Ability to work both within a team and independently
Ability to multitask and prioritize workload
Ability to use good judgment, as well as problem-solving and decision making skills
Ability to maintain confidentiality and professional decorum

BENEFITS:

Medical, dental, vision, basic life, AD&D, and disability insurance
Enrollment in our company's 401(k)plan, subject to eligibility requirements
Seven holidays annually paid at time and a half, if worked
40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.