SIU Investigator (Inside position)

Hybrid work schedule

Buffalo, NY

Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for an SIU Investigator - inside to join our Corporate Claims Department located in Buffalo, New York.

The SIU Investigator will become part of a dedicated SIU team focusing on the investigation of claims that may contain elements of fraud or claims that otherwise deem to be suspicious in nature.

Merchants Insurance Group, rated A- with a positive outlook by the A.M. Best Company, is proud to be one of Buffalo Business First's Best Places to Work in Western New York (2023-2025), a Fast Track company (2019-2024), and a Top Private Company (2019-2024). Merchants has been granted Ward's 50 designation as a top-performing property-casualty insurance company for four consecutive years. In October 2024, Newsweek and Statista included Merchants Insurance Group on their first-ever America's Most Reliable Companies list, which highlights organizations that other companies can feel confident doing business with in 2025. Of 1,500 B2B companies evaluated, Merchants was one of only 300 companies to make the list.

Merchants offers its colleagues a Hybrid work schedule. The Hybrid work schedule requires 8 full days per month in the office, with the option to work the remaining days at home or in the office. This exciting Hybrid Work benefit offers colleagues a flexible work schedule with the ability to remain connected with their Merchants team and colleagues.

Essential Duties and Responsibilities include, but are not limited to:

Investigates claim files via the computer and/or telephone and provides appropriate documentation of actions in a thorough and timely manner.
Prepares necessary reports for state fraud bureaus and agencies.
Reports all findings of the investigation to management and/or the referring party and adheres to the SIU Best Practices guidelines.

Qualifications & Skills:

Qualified candidates will have a 4 year degree or equivalent work related experience.
A minimum of 6 years of SIU insurance investigation experience or relative work experience along with the demonstrated ability to recognize/handle suspicious claim activity.
Maintain or complete the CIFI or FCLS within two years of starting in this position.
Excellent communication and organizational skills.

Merchants Insurance Group Pay information:

Merchants Insurance Group offers a competitive pay scale. The actual compensation will be determined based upon experience and other factors permitted by law. The initial pay range for this position is $59,000 - $78,000.

Merchants Insurance Group Benefits:

Welcoming and positive work environment.
Flexible work arrangements, including flex scheduling and summer hours.
Hybrid work schedule. The Hybrid work schedule will require 8 full days per month in the office, with the option to work the remaining days per month at home or in the office.
Colleague Appreciation Events.
Competitive pay scale.
Generous paid time off package.
Full Benefits: Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions. You are immediately 100% vested in the employer match dollars.
Outstanding company bonus program.
Tuition Reimbursement.

And many more exciting company benefits!! EOE