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Technical Writer (Content Manager)
Phoenix, AZ
Jun 14, 2025
Full Job Description

Job Opening: Technical Writer / Content Manager
Client: Banking
Location: Onsite at Phoenix, AZ 85034
Duration: Through 12/31/2025 (Potential for extension or conversion)
Shift: Flexible 8-hour shifts between 7:00 AM - 4:00 PM PST (includes 30-minute lunch)
Pay Range: $27/hr to $30/hr


About the Role:

  • Need a Content Manager to support internal documentation efforts within their Fulfillment and Servicing Operations teams.
  • This opportunity is ideal for someone with a sharp eye for detail, strong communication skills, and a background in managing or developing procedures in a banking or financial services environment.
  • As a Content Manager, you'll be responsible for maintaining a library of over 1,500 internal documents-including procedures and quick reference guides-ensuring each is accurate, up to date, and compliant with internal governance standards.

Key Responsibilities:

  • Review, revise, and maintain internal procedures and documentation

  • Collaborate with internal teams to ensure accuracy and adherence to templates

  • Host Webex meetings with SMEs to review and approve documentation

  • Manage incoming requests using a structured intake process and rotation schedule

  • Lead live editing sessions and track updates in real time

  • Coordinate recurring document reviews on an 18-24 month cycle

  • Ensure full compliance with internal document governance policies


What We're Looking For

  • 3-5 years' experience in banking or financial services

  • Strong grasp of policies and procedures, preferably in operations or compliance

  • Hands-on experience with SharePoint (particularly form creation/maintenance)

  • Advanced knowledge of MS Excel (VLOOKUPs, macros, etc.)

  • Professional communication skills with the ability to lead stakeholder meetings

  • High attention to detail and ability to manage multiple priorities independently

PDN-9f27e388-9d71-44a8-8807-c3d1dca987c0
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Technical Writer (Content Manager)
Collabera
Phoenix, AZ
Jun 14, 2025
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