Merchants Bank, Rochester (3586 55^th St NW), is seeking a Universal Banker II. 

As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve them with various banking and financial transactions, account inquiries, opening new deposit account relationships, and making product recommendations in an efficient and friendly manner.

Must have strong communication skills, comfortable with extensive customer contact, have sales experience, and a strong ability to multi-task and prioritize.  Banking experience is a plus.

Hours will vary between 7:15am-5:45pm Monday – Friday and 1-2 Saturday mornings/month rotation from 8:45am – 12:15pm. Occasional shifts may take place at our other Rochester location.

Merchants Bank offers competitive wages and benefits for our full-time employees including health, dental, life, disability and vision insurance; flexible spending accounts, 401(k) and ESOP retirement plans; bonus plan; paid time off; tuition reimbursement; and a variety of voluntary supplemental insurance options.

Please Apply online at www.merchantsbank.com/careers or in person at Merchants Bank, Rochester (3586 55^th St NW).). Questions can be emailed to hr@merchantsbank.com. Merchants Bank is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Job Summary:

As a Universal Banker, you will be responsible for providing exceptional customer service and proactively offering a range of banking products and services to meet the financial needs of our customers. You will serve as a primary point of contact for customers, assisting them with various banking and financial transactions, account inquiries, opening new account relationships and safe deposit boxes, and making product recommendations in an efficient and friendly manner. The Universal Banker will play a crucial role in building customer relationships. You will also play an important role in fraud prevention.

Responsibilities and Skill requirements for each Universal Banker level:

Level I:

• Open & maintenance basic checking and savings deposit accounts
• Process banking transactions in the Teller area
• Open, close and maintain safe deposit boxes
• Serve as a Vault Attendant if needed in the Branch
• If person is doing more than 50% Teller work, they may report to the Lead Teller and be considered in the Teller Department
• Experience required: Relevant customer service experience; banking experience a plus
• Education required: High school diploma or equivalent

Level II:

• Be proficient in and conduct all Level I duties
• Open & maintenance business accounts, IRAs, HSAs, CDs
• Process banking transactions in the Teller area as needed
• Community Engagement and External Sales Activity as directed.
• Be proficient in Consumer Credit Card and ODP lending.
• May conduct administrative duties at the branch level
• May include Lead Teller duties
• Experience required: A minimum of 6 months of front-line banking experience
• Education required: High school diploma or equivalent

Salary/Compensation: $22.45 - $26.92 per hour