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Critical Facilities Technician, Data Center
at Iron Mountain
Scottsdale, AZ

Critical Facilities Technician, Data Center
at Iron Mountain
Scottsdale, AZ

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Description

Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 America’s Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

Responsibilities

The Level I Critical Facilities / Maintenance Technician provides technical and facility support in a 24x7 data center environment, including minor maintenance and third shift oversight of the facility’s electrical, HVAC and building management systems. The applicant will monitor and maintain the proper operating conditions of the data center environment for all IT processing and network equipment to ensure 100% uptime for all systems. Interfaces with employees, vendors and customers at all levels. IMDC is looking for team members who are open to learning and growing in a fast-past and evolving environment. High-energy, a strong sense of urgency and dedication to your team, our customers and IMDC’s vision is required to be a success in this role. This is a full-time shift position.

Key Responsibilities:

  • Act as a first responder providing hands-on electrical and mechanical equipment troubleshooting and operation. This equipment includes, but is not limited to, stand-by diesel generators, switchgear, CRAH, CRAC, UPS’s, PDU’s, AHU’s, chillers, cooling towers, chemical treatment systems, pumps, motors, VFD’s, and building automation systems

  • Monitor and operate IMDC’s critical power, cooling/environmental, security and support systems and facilities to meet or exceed up-time service levels

  • Take daily operational readings of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or malfunctioning operation

  • Perform limited maintenance tasks to include: communications cross connections, minor building maintenance or repairs,

  • Support the safety and cleanliness of the environment and occupants by being proactive in identifying issues you see need resolution, opening tickets for maintenance and taking the needed steps to get it done. Ensure all safety procedures are adhered to while performing work

Monitor, resolve and update all Operations-assigned service tickets throughout your daily shift using IMDC’s ticketing system. This will include, but is not limited to, trouble tickets and customer installations of electrical and physical equipment

Functional Knowledge, Skills, and Competencies:

  • Work closely with vendors, field technicians, and other telecommunications carriers to resolve service issues and improvements.
  • Understanding of HVAC systems.
  • Support Shipping and Receiving with delivery and tracking of packages internally, packaging/unpacking and loading/unloading of deliveries for customers, carriers, vendors or other offices.
  • Basic knowledge of building management systems.
  • Understanding of basic math skills.
  • Extreme attention to detail and procedural compliance.
  • Strong sense of urgency and an ability to prioritize tasks with minimal supervision.
  • Rack/Stack/Configure hardware.
  • End-user computer support and/or telecom experience preferred.
  • Ensure physical security of data center, building, and occupants by maintaining site security protocols, badging requirements and data protection procedures.
  • Provide general cleaning of the data hall environment as needed on a regular basis.
  • Complete and document daily walk log of physical DC inspections for general health, power, cooling, hazards, etc.
  • Remain informed and up-to-date on the policies and procedures in the Service Now knowledge base.
  • Intermediate PC skills with demonstrated proficiency in Microsoft Office Suite. SharePoint proficient.
  • Over-time work is required based on the needs of the business. Working hours are varied and nights, weekends and holidays may be required.

Qualifications

Interpersonal Skills: Must be able to communicate clearly and effectively in English, both verbally, typed and written. Includes reading, comprehending, and following documentation written in English. Strong organizational skills, must be able to work independently and in team environment.

Job / Physical Requirements/Qualifications: (Define the physical demands and/or travel requirements necessary to meet the minimum requirements of the role)

Physical Requirements:
Reach and stretch to position equipment and fixtures while maintaining balance
Able to safely climb a twelve (12)-foot ladder and reach at arm’s length without losing balance
Bend or twist the body into unusual positions while working with tools or equipment
Perform physical tasks for the entirety of your shift without becoming overly tired
Use hands to manipulate small wires and objects
Work in a noisy environment
Work at depths, such as under raised floors
Must be able to lift or push fifty (50) lbs. to include standing, bending and kneeling as needed to perform this task
Able to walk, sit or stand for long periods of time
Able to type at a keyboard, use a mouse, focus on a computer monitor for long periods of time without causing or exacerbating any injury or medical condition
Able to squeeze a hand-tool for twenty plus (20+) repetitions without causing or exacerbating any injury or medical condition

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

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