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Associate - Non-Merchandising Supply Chain
at Walgreens

Associate - Non-Merchandising Supply Chain
at Walgreens

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Job Summary
Responsible for processing questions, requests, and re-orders from the field teams in accordance with company policies and procedures. Escalates critical requests and provides activities summaries to management on issues status and resolutions.

Job Responsibilities
  • Attends new project planning meetings and provides direction to 3PL's and NMSC according to project specifications.
  • Answers questions, requests, and re-orders from the field teams and completes work in a timely, efficient, and correct manner. Researches new issues and provides management with a root cause and suggestions for immediate/future resolution.
  • Resolves warehouse issues including but not limited to receiving errors, labeling inaccuracies, delivery windows, and missed deliveries. Reports on the number of outstanding warehouse requests that remain open. Measures and reports on response time. Escalates critical requests and/or issues to management.
  • Communicates potential delivery timing issues, completeness, or accuracy to the field install teams and management.
  • Leads weekly meetings with the field to review outstanding requests.
  • Reports on vendor errors: labeling, delivery delays, etc. additional NMSC and warehouse labor to resolve issues. Escalates critical requests and repeated issues to management.
  • Works with suppliers to develop damaged shipments replenishment plan, coordinate delivery schedules.

Walgreens, one of the nation's largest drugstore chains, is included in the Retail Pharmacy USA Division of Walgreens Boots Alliance, Inc., the first global pharmacy-led, health and wellbeing enterprise. More than 10 million customers interact with Walgreens each day in communities across America, using the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice. Walgreens operates 8,175 drugstores with a presence in all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands. Walgreens omnichannel business includes Walgreens.com and VisionDirect.com. Approximately 400 Walgreens stores offer Healthcare Clinic or other provider retail clinic services.

As the neighborhood drugstore and retailer, our goal is to make health and happiness simpler, easier and within reach. And we remain a trusted wellness provider offering convenient access to important health services, such as immunizations and an array of pharmacy services that can help patients improve their health. To our team members, Walgreens represents a unique opportunity to excel in their careers in a welcoming and inclusive environment. We offer the chance to work in a truly supportive environment, and be a part of a progressive organization dedicated to the well-being of our customers, team members and the communities we all call home.

Basic Qualifications

  • High School Diploma / GED and at least 1 year of experience with general business.
  • Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).
  • Experience using time management skills such as prioritizing/organizing and tracking details and meeting deadlines of multiple projects with varying completion dates.
  • Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
  • Willing to travel up to 10% of the time for business purposes (within state and out of state).

Preferred Qualifications

  • Bachelor's Degree and at least 1 year of experience with managing inventory.
  • Intermediate level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font).
  • Intermediate level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns).

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