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Automotive Service Writer
at Jay's Auto Service
Baltimore, MD

Automotive Service Writer
at Jay's Auto Service
Baltimore, MD

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Job Description

Jay's Auto Service, A Well Established Auto Service Facility in Catonsville has an immediate opening for a Professional Service Writer.

Service Writer works as a liaison between the customer and the business; ensuring that the customer's needs are being met. This means that the candidate must have automotive knowledge in order to sell and explain why repairs are needed, enjoy working with the public/good people skills and computer/keyboarding skills.


  • Experience as a service advisor at a high-line automotive dealership (Must have at least 2 years of experience in sales or related auto repair)
  • Knowledge in all aspects of automotive repair and maintenance
  • History for top performance in sales and customer satisfaction
  • Excellent written and verbal communication skills (Excellent customer service skills)
  • Excellent interpersonal skills
  • Strong attention to detail
  • Understanding of Manufacturers specifications
  • MS office proficient
  • Computer literate
  • Able to operate electronic diagnostic equipment
  • Valid driver's license
  • High School Diploma


  • Greet customers promptly when they arrive for service.
  • Assess the customer's needs and conduct the appropriate consultation to meet/exceed those needs.
  • Write Repair Order based on customer's needs.
  • Coordinate the timely and accurate repair of the customer's vehicle.
  • Perform above the department average in customer pay labor sales per RO, Hours/RO, ELR, ROs per day, and customer satisfaction.
  • Conduct effective and prompt follow up with the customer throughout the service.
  • Conduct effective and prompt follow up with the customer after the service.
  • Provide memorable, personalized customer service.
  • Conduct business and paperwork in compliance with company policy.
  • Coordinate with technicians, guest services, porters, cashiers, and fellow service advisors. To ensure that repairs are efficient and follow up is prompt and accurate for every customer .


If you are a career-oriented automotive service professional looking for a move up, this is a rare opportunity to be part of a terrific family-owned organization. Click apply below!

Company Description

Jay's Auto Services' mission is to provide honest automotive repair advice, excellent workmanship, and quality service. This will allow long-term growth and ensure reasonable profits while providing future opportunities for our team members. Twelve years ago, when we started doing business in the Catonsville area, our priority was to provide honest and quality services at affordable prices. In the previous decade, we had witnessed much improvement within our local mechanic shop. However, today, with your help, we have managed to relocate to a more professional and elegant location, where our goal is the same as it was twelve years ago - honest and quality services at affordable prices.

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