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Automotive Service Writer
at PepBoys
Cincinnati, OH

Automotive Service Writer
at PepBoys
Cincinnati, OH

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Description

Do you want to earn a competitive pay rate, have consistent hours, and be provided with opportunities for career advancement?

Do you follow new technology and thrive on troubleshooting, great at sales and customer service?

Position Summary

Must have auto knowledge to question customers about problems and concerns with their vehicle, write up their needs and work with the Mechanics to get the work completed. Contribute to the growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register.

Duties & Responsibilities

  • First point of contact for customers on the phone and in the store. Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and selling parts and service that make the customer's car run at peak efficiency; adheres to Company Customer Care standards to meet customer expectations.
  • Responsible for the organization and productivity of the service business through work order and register transactions, thorough vehicle inspections, and service and replacement part knowledge. Under the direction of Management, assists in various aspects of customer care, work order and register assistance, facility maintenance, and Outside Purchase (OP) ordering.
  • Follow all policies and procedures related to cash, credit, check, refund and return policies. Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.

If you or someone you know would like long term stability and opportunities to grow your career, then please apply at the link to start your process today!


Work Type: fulltime

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