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Business/Quality Analyst (Client Advocate)
at RSI
Southington, CT

Business/Quality Analyst (Client Advocate)
at RSI
Southington, CT

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Job Description

We are seeking dependable, self-motivated candidates with exposure to requirements gathering and solid experience testing custom software using best practice quality assurance methodologies to serve in a Business/Quality Analyst role. At RSI we build custom software solutions for a wide variety of clients, specializing in Microsoft technologies with an emphasis on full stack .NET development. Our clients are our mission, and our development teams learn all they can about clients’ existing solutions to update and enhance them when necessary, or develop new solutions from scratch to address critical business needs. We are growing as a company, which means you must be up for a challenge and willing to dig in with the rest of us.

The right candidate will have excellent writing, communication, and client/customer service skills, utilizing these skills as the primary point of contact for client communication, gathering client requirements, and advocating for client needs. The BQA plays a critical role throughout the SDLC by serving as liaison between clients and software development teams, documenting requirements, participating in scope of work and estimation activities, and developing and executing test cases to ensure superior software and service are delivered. A successful BQA will be thorough, have good attention to detail, and thrive in a fast-paced environment where every day is a learning opportunity.


  • Serve as primary contact for a set of clients, ensuring timely and thorough communication, coordination, and follow through
  • Work with clients and senior developers to identify and document requirements
  • Collaborate with software development team to estimate scope of work and facilitate solution design based on requirements
  • Create detailed, comprehensive, well-constructed test plans and test cases
  • Estimate, prioritize, plan, and coordinate testing activities while adhering to strict deadlines
  • Perform data/software analysis to identify and document bugs, defects, and anomalies
  • Collaborate with software developers on problem replication and resolution
  • Ensure developed functionality meets client requirements and usability through testing and validation
  • Seek new ways to improve the software testing life cycle through process improvement and/or automation
  • Gain a thorough understanding of client business practices/processes to facilitate requirements gathering and client advocate duties


  • Bachelor’s degree – all majors encouraged to apply, especially Computer Science, IT and Engineering; an equivalent amount of professional experience will be considered in lieu of degree
  • 0-2 years of professional experience
  • Excellent written and verbal communication skills
  • Strong interpersonal, organizational, and customer service skills
  • Dependable, dedicated individual with a strong work ethic
  • Basic understanding of SQL
  • Proficiency with MS Office

Preferred Skills and Experience

  • Previous experience in a consulting environment working with clients
  • Previous experience as a Quality Assurance or Business Analyst
  • Previous experience creating use/test cases, test plans, specifications documents
  • Previous experience automating test cases and performing regression testing
  • Exposure to some programming languages, preferably .NET
  • Knowledge of SmartBear Test Complete
  • BA/QA certifications a plus

If you are a detail oriented, natural problem solver, we have a job for you! Please submit your cover letter and resume for consideration. Please note: travel (primarily local) to customer locations is occasionally required.

Company Description

Realized Solutions is a Connecticut based IT company specializing in technology consulting, custom software development, and managed network services for small to mid-sized businesses. Realized Solutions works closely with our clients to learn and understand their operations, workflow, and industry. This enables us to help our clients maximize their technology investment by leveraging their resources to meet their overall business objectives and goals. At Realized Solutions, we are truly committed to our clients; measuring our own success by the achievements of our customers.

Our dedicated, professional, customer-oriented team is highly skilled with a diverse, widespread depth of knowledge in the technology field. We are looking for a passionate individual who shares a common commitment to technical excellence and customer service. Realized Solutions facilitates teamwork, communication, and encourages employees to share their specified expertise and ideas to for the betterment of our customers and our organization. Analytical thinkers who possess superior SQL skills and enjoy a fast-paced, dynamic environment who seek a rewarding career within a growing company should apply.

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