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Call Center Representative at XPO Logistics in New York, NY

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Logistics done differently.

At XPO Logistics, we look for employees who like a challenge and can communicate effectively in all situations. As a Call Center Representative, you will be responsible for providing exceptional customer service in a fast-paced work environment. On our team, you’ll have the support to excel at work, and the resources to build a career you can be proud of.  

Pay, benefits and more.

We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

What you’ll do on a typical day:

  • Provide assistance by telephone to customers and business partners concerning product deliveries, returns, and exchanges
  • Diagnose, assess, and resolve problems or issues in a timely manner; communicate with customers when necessary to advise shipment delays and/or share information necessary to process orders
  • Provide excellent customer service at all times; handle customer complaints and concerns in a professional manner, and obtain customer feedback
  • Complete forms and determine necessary changes for service requested; process changes or cancellations to delivery orders
  • Assist in initiating orders for replacements parts and/or for correcting errors (shortages, wrong item shipped, etc.)
  • Assist in monitoring progress of delivery routes throughout the U.S.
  • Scan anti-tip and haul-away pods, and verify that stamps are completed correctly

What you need to succeed at XPO:

At a minimum, you’ll need:

  • High school diploma or equivalent
  • Proficient with Microsoft Office Suite (Word, Excel, and MS Office), web-based applications, and other business software 
  • Ability to work independently under tight deadlines in a rapidly-changing environment
  • Excellent verbal and written communication skills; ability to follow verbal and written instructions
  • Ability to handle stressful situations resulting from a high volume of phone calls, technical problems, frustrated customers, and changes in departmental priorities or procedures
  • Ability to use logic and problem-solving skills to resolve issues, navigate between dual monitors, familiarity with time zones, etc.
  • Ability to perform routine mathematical calculations
  • Exceptional attention to detail, with good organizational and multitasking skills

It’d be great if you also have:

  • 1 year of experience in a customer service-oriented role
  • Experience in a call center environment
  • Bilingual English/Spanish

Be part of something big.

XPO provides cutting-edge supply chain solutions to the world's most successful companies, including Disney, Pepsi, L'Oréal, Toyota and many others. We’re the fastest-growing transportation company on the Fortune 500 list and we’re just getting started.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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