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Call Center Representative
at Apex Systems, Inc.
Irving, TX

Call Center Representative
at Apex Systems, Inc.
Irving, TX

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Looking for a Patient Care Coordinator in Irving, TX! Please email SRETZ@APEXSYTEMS.COM with an up to date resume if you are interested!

Position: Patient Care Coordinator

Work Location: Irving, TX 75063

Pay Rate: $14-15/hr

Start Date: October 29th 2018

Contract Duration: approximately 3-6 months - contract to hire

Regular Hours: 6am to 10pm CST Monday to Sunday

Job Description:

The Member Services Specialist is responsible for interacting with members by providing support and assistance with order processing and general account benefit inquiries.


  • Receive incoming calls or emails from members, pharmacies, doctor’s offices about requests for information on medication and benefits
  • Investigate and resolve member inquiries in a timely manner or escalate to appropriate team member
  • Adhere to and reinforce Prime and departmental standard operating procedures and training guidelines specific to HIPAA
  • Other duties as assigned

Required Minimum Qualifications:

  • High School Diploma from an accredited school or equivalent GED
  • 1 year of customer service experience

Additional Qualifications:

  • Strong PC Skills with ability to navigate multiple software systems simultaneously
  • Strong communication skills with focus on professional demeanor and empathy
  • Ability to multitask
  • Detail oriented

Preferred Qualifications:

  • Contact Center experience
  • Some college coursework
  • CPhT certification
  • Fluency in another language (Spanish)
  • Pharmacy Benefit Management or other Healthcare experience

Minimum Physical Job Requirements:

  • Ability to sit 6 or more hours per day
  • Occasionally required to stand, walk and stoop, kneel, and crouch
  • Ability to work a flexible schedule including weekends, holidays, overtime
  • Ability to work with a set, pre-determined break and lunch schedule

Reporting Structure

  • Reports to Supervisor in the Contact Center or Supervisor or Manager in Specialty Operations

EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

VEVRAA Federal Contractor
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.

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